We have not had any response from you, your company, your company’s representatives or store personnel. This continues to be the challenge with Jennifer, lack of timely and/or proactive communications. You have the couch, you also have our money. What is the timeline and steps you’re going to undertake to complete the refund as authorized and as we have complied with all the efforts we’ve been asked to do? I can calculate, if it would be helpful, what the interest charges have been on our money for the 15+ weeks use of funds you’ve had without our satisfaction of the order.

THIEVES. SIMPLY THIEVES. Michael the store manager deliberately and with total knowledge he was doing so, lied to me that the couch I was buying was made of solid construction- which was what I specifically asked. The couch came to me in 5 pieces. 5 pieces that when put together, jiggled like a bowl full of jelly when anyone sat down. Michael, the store manager wiped his hands of the transaction as soon as he had my credit card receipt. Despite my multiple calls to the store demanding this damaged and misrepresented couch be picked up, he did nothing. He did not call customer service as he said he would. He did not arrange for pick up and refund as he said he would.

Customer service is no more than a human voice mail. They have ZERO input or authority. They fix nothing. their job is to take messages. Requests for escalation went nowhere..

CRIMINALS. CALLING MY STATE ATTORNEY GENERAL AND BBB AND CREDIT CARD COMPANY.

purchased a dual love seat 7 mos. ago .I called for an appt. waited over 2 weeks for the service tech. Well he came and the visit lasted only about 7 minutes, where I was told that it would be another 4/5weeks for parts and materials.I gave up a day of work only to be told wait again.My appt. was for a service tech, not a job repair estimate. The quality of this merchandise is poor, and I;m afraid that when this repair is done the other reclining mechanism will need to be repaired, and with the waitng my warranty probably be void.And to think I gave up a perfectly GREAT sofa for this!!! Thanks alot, after this is repaire9I Hope) I;ll be ready for another sofa, but NOT HERE!!

The furniture I recieve broke down in the frist year.The frame broke in the middle of the sofa.The springs of the other part of the sectional is coming out the thread of the pillow is coming out.I believe it has a defect. I have the worry free guarantee but the company dont answer the phone.Upholstery Shield

I'm not going to spend a lot of time detailing my complaint. Fact is, we all have pretty much the same complaints. From the poor quality products sold at top dollar, to botched up deliveries, to not recieving the furniture we were sold(Bait and Switch tactics), to most importantly, the cruddy customer service. I have found, to my horror, that after the shocking dealings with these con-artists, that the main reason for their ability to stay in business is that all of these complaints have been dealt with in a small scale and only locally or individually. I'm pissed, and so are hundreds of other JC victims whose stories I've read on web sites like this one. I have been inspired to write everyone of these sites in hopes to inspire nation wide action against this retail virus. I'm not waiting or holding my breath for a call from some District Manager who is obviously not going to return our calls, and I'm sure as Hell not going to sit by and allow some 'Customer Service' rep to treat me or my family like dirt for doing business with them in the first place. The only reply I'm waiting for is from the company who owns most of the shopping malls in Maryland after I directed them to these web site and to the dirty way this company is doing business. I strongly encourage any one who is currently looking at an overpriced pile of junk in their living room that they have recently become married to, to take immediate action nation wide. Contact the BBB, Attorney General, FTC, the stores land lords and especially the media. This plague is operating nationally and so should our efforts to not only rectify our injustices but to prevent further victimizing by Jennifer Convertibles. The only reason I can see that so many victims around the country are dealing with the same problem, is because there is no public awareness of this problem. Most people, like myself, went to Google search engine and clicked right on their website not even seeing the ten pages or so of warnings from other victims just like you. These web sites are a great tool, but not enough by themselves. We need to stand up and remind these hoodlums who the retail world revolves around.

The Customer!!! I'm hoping to inspire at least a mass public awareness of these crooks. I want Jennifer Convertibles scams to be as well known as McDonalds sell hamburgers. I feel an informed public has the ability to shut this company down!! If you are pissed too or have any ideas on how to put an end to the deception and the lies, please contact us at [email protected] The further our stories spread, the less damage they can do!!!