I made a purchase at JC on 4/7/11. I paid in full decided that I will pick up the merchandise instead of paying for a delivery. The warehouse is less than 3 miles from my home. My pick up date was 4/14/11. The furniture was in 3 boxes which needed to be assemble.(no problem). I get the furniture home opened box #1 and assemble(no problem), box #2 no problem. Now box #3. Like the others it was boxed & taped up, plastic in tack. This piece had a perfect L shaped tear on the leather seating part. After seeing this I contacted the store notified them. I was told someone will contact me in 48hours & then they will send a technician out. Okay proceed to take the merchandise out and found numerous tears in the back, back corner looks like its been resting on the wall. The most shocking is the legs to the furniture. The legs were stored in a zipper compartment of the sectional, they were wrapped in plastic but had scratches on them. Once again contacted the store to inform them of my findings. i was told once again I will receive a cal in 48 hours.

Someone contacted me in 2weeks time(unacceptable), Technician arrived a week and half after that. Once the technician came he was in my home for no more the 5 mins with a pen ¬epad. After he wasted my time I contacted customer service to find out whats the next step. I was told in 7-10 business days they will have a response.

The technician determine it was me that damaged the furniture(bs). Due to that I was told they can do nothing for me. End result they sent another Tech out. This one was on point taking pics, lifting the furniture to inspect. He said there is no way you did this damage. But he told me what JC will do. Repairing is what he said they will do. At this time already Ive sent a certified letter to Mr.Abada(president) in Annapolis Md.I request for the damage piece to be replaced & a refund of the protection plan. Reason why is because I dealing with so much crap from JC I'm certain that the protection plan company is the same way!.

End result I have no resolution.. Every time you call the lying to you, putting you thru a run around and stress?. At this point I want my money back:. I didn't pay for new furniture to be repaired.. Jennifer convertible is the worst:. I will keep you all updated.. Sorry its so long...

I purchase the sectional big kahuna and in march i looked the material had fallen apart. i called they sent a tech to my house he said poorly done by company and requested that i get a new set. well now i call spoke to a director not a nice woman. then a les vp also not a nice person and thye are not creditting my furniture like the tech said intead they are sending something to my house to be fixed. i am so unhappy with the srvice the attitudes and not caring people that they are and no one to turn to. the nerve to say they stand by there products and yet could care less what u r going thru and what it took for u to purchase the furniture they just dont care if have written managers ceo and nothing what can i do

On 12/24/10 I purchased a leather sofa and an arm chair from Jennifer Convertibles. Within a weeks time I went back to the store I had made my purchase from and found that both pieces had been marked down an additional 10%. I spoke to a sales associate named Monica and was told that adjusting my bill should be no problem, she would speak to her manager and call me within the next hour. Low and behold, no call. I called the store and was given the managers name and phone # (Atis-(650)525-0118.) I called the number and spoke to Atis, who brings new meaning to the words, rude, condescending and unhelpful. So I was denied and adjustment.Well, today is 1/7/2011 and I took off work for delivery of the furniture and I just received a phone call at 11:30am telling me the furniture would not be delivered today and they would deliver the items on 1/12/11. So no discount, no furniture and a very unsatisfied customer. So I guess the adage that the customer is always right has gone the way of hand written letters and customer service.

I purchased a furniture set consisting of a sofa, loveseat, and chair on 6/11/07 from the Jennifer Convertibles store located on 1231 Fulton Street in Brooklyn. I called Jennifer Convertibles on the dates of 3/22/10 – 3/26/10, in order to have my sofa and loveseat repaired due to peeling of the seats, cushion and back exterior . During the previously mentioned four day period, each time I called a recording would play concerning office hours; I received no response or even an acknowledgement of the problem. Once again, from 3/28 – 3/29 I called the number provided to me, only this time a recording played stating the store would be closed during the Passover holiday. Throughout the entire month of April, I called Jennifer Convertible’s furniture repair services to no avail, as I continued to receive no response. On 5/3, I received a phone call to schedule an appointment on 5/5 between the hours of 11:00 a.m. to 3:00 p.m. – which no one appeared to address my grievances. I called the office from 5/5 – 5/20, again,
without eliciting a response, until I informed them that I would proceed to contact the Attorney General unless the problem was settled immediately. On Sunday 5/23, I received a message
from a woman stating that someone had indeed come to my address on 5/5 in an attempt to remedy the situation. In return, I phoned the office to notify them that the information
provided in the message was false, as my recent surgery has left me confined indoors, and no one appeared on said date. Shortly following my message, I received a call to schedule an
appointment for 5/26. On 5/26, a man did show up to observe the problem – which is about all he really did upon seeing the peeling – just observing and taking photographs. The appointment
proved to be very disappointing and extremely unprofessional, I was not once asked to sign a form nor was I prompted to give any reference number information, I was told that all relevant
information was located at the office. Before the visit ended, I was informed that I would receive a response within another 5 to 10 days. On 6/7, I received a letter in the mail stating
that the peeling could not be repaired due to neglect, which is absolutely preposterous considering the furniture was seldom used and yet still proceeded to deteriorate. Their claim of
“neglect” is contrary to what I had been informed upon purchase of the furniture: which stated that any issue regarding the furniture would be either repaired or replaced, so long as the
damage was due to no fault of my own. And yet, the Upholstery Shield Lifetime Protection Plan I purchased along with the furniture set, stated that “accidental damage” is covered. So,
according to their own warranty, even if I had unintentionally damaged the furniture they would still be obligated to honor their promise of repairing or replacing any section of the purchased set. I decided in good faith to purchase the lifetime warranty with the expectation that Jennifer Convertibles would adequately rectify any and all problems that might occur. Instead, I found them to be extremely deceptive and their refusal to accept responsibility regarding the matter only heightens their lack of decent customer service.

I ordered a chair and ottoman on June 5, 2009. I was told it would take 16 weeks. In October, I called to inquire. Store Manager told me they lost the paperwork and would get back to me. I had to call her back after several hours and was told she was sorry to inform me that it was never ordered and my options were they could reorder or I could cancel. She further stated I may be able to get a discount that she would have to get approval for. She told me she'd call me back and to date I have not heard from her. It should be noted the furniture is paid in full and they have had my money, over $750, since June. I also expressed my concern over the fact that I clearly stated that we had pets and wanted the additional leather protection warranty. The sales person sold us the protection plan. It was later that I read the fine print and saw it clearly excluded any pet damage. I felt they should have disclosed this especially since we told the sales person we had dogs! I'm sorry I gave them my business; last year we ordered a sofa and loveseat and decided later to go ahead and order the matching chair/ottoman.