Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts.

Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my “local” JC Penny’s, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide a suit I can wear.

After making my $400 plus purchase, I drove the 63-mile trip home looking forward to being smartly dressed the next day.

There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning, while getting dressed. Plans ruined… to late to return to the store… time to redress… Crap! Now I’m late!

So, wearing a suit I did not want to wear I drove to my meeting. Life goes on, but I needed to return the product to have that damn security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the devise removed.

Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand.

I arrived at the store twenty minutes later. I asked for Carol, the manager, and was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made herself available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with JC Penny’s. I am a process improvement professional who was willing to give my advice for free. Now I feel insulted and victimized. That I will not abide. I am the customer!

So remember, dear manager, the days of avoiding customer complaints are over. If you won’t hear your customer’s complaints, there are millions of others that will.

My son purchased a ring for me for my 60th birthday. I took the ring back to the store to have it sized(they only sell size 7 rings)for my index finger. I ask if I could bring my own gold in so they would not have to stretch the ring, I was assured that they do not stretch but they add gold to the ring to enlarge it.

I went to pick up the ring and the band was so thin it was like a wire around my finger. I refused to accept the ring becasue I knew from personal experience that it would bend very easily as thin as it was. Jc Penny agreed to rectify the problem by adding gold to the ring to make the band stronger, I picked it up today and the band is still about half the thickness it was when it was purchased.

Not only is the ring unwearable, the band is out of proportion with the stone.
It is quite a large tiger eye with diamonds and I feel the band needs to be as large as it was originally for it to be a satisfactory sizing.

The manager of the jewelry department even accused me of lying about her telling me that they add gold for enlarging the size of the ring.

My son and I both are very upset as he bought this ring as a special gift for my birthday and I will nevcer be able to wear it.

I am at a loss as to what to do to get this matter handled properly.

I went in to get a ring that was priced 100.00 in the store ad i got the ring it was too small so i asked to get it sized employee was very irritated but still helped me so we determined my size and she told me she would call me when it was back I asked an expected date or how long it would take she said maybe two weeks because the holiday she then told me not to call she would call me three weeks later today I still havent gotten a call so i called the man that answered was very rude and told me that its not here he woud call when it got in and to not call again.. after work i am going to Jc penny

I purchased a Bulova watch as a birthday gift. I paid $160 dollars for it from JC Penny store. The watchband was too tight so I brought back the watch. Another watchband had to be bought so an additional $20 was added to purchase. I believe the store could have taken the band back and exchanged it. No way, JC Penny was not helpful, totally not with it in Customer Service. I told them to keep the original band and give it to someone else with that size wrist.

Customer service is not existence and clerk all have too much time on their hands.

In 2003 i remember paying off my j c penny account. The amount was only $500.00 Last year i started getting phone calls from aacc. This is the collection company that jcpenny sold my account to. They are claiming i never paid. They have no record and they are asking me for a receipt which i do not have. I paid this amount in cash. When i called jcpenny they said they have nothing to do with me and i should call the collection agency. I asked for a letter of dispute from acc and they send me one that said i owed them and i should provide a receipt. At this time i am in the process of applying for a house loan. I am sure this will affect me what can i do? Who can l help me. I have had a very ugly discussion with an operator from the collection agency, because he was very rude to me. I DON'T KNOW WHO TO CALL WHO GOT MY PAYMENT? CAN SOME ONE THAT KNOWS ABOUT THIS THINGS RESPOND.