I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry!!! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!!

Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

as a good custermer it is awful that your name is front of trickery. I filled w/all kinds of personal stuff. I was thinking about grand kids in St.Pete, they do not have much. completed your application & it says Im not eligable. What is that I did everything it said.
pls send my gift card this is not right.

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WOW!!! Treated so bad!!! Before leaving the mall, through JC PENNYS we bought a drink. My son dropped the drink by the bathrooms. While I was trying to clean it up, a worker said to me so ugly, DID U CALL ANYONE TO CLEAN THIS UP, as I was on my hands and knees, with 4 children, she walked over me and said on the speakers, ugly again, that someone needed to come clean up a spill. Then a "manager", said while I was on my hands and knees, I guess here is the spill...allowed to me clean it up while people where literally walking over me, even when I said that person just kicked me...Then when I said something about the lady being so rude to me, he shrugged his shoulders at me. I will NEVER go shopping here again!!!

I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP is demographically profiling. I asked if I could have the number to JCP Quality Assurance and/or Customer Complaints. The representative, Barbara, then became argumentative, rude, and could not answer my question and in turn hung up hurrily. This is not the first time that I have experienced this. I wanted a rug in the store, and the store clerk checked all the stores in my area, but it wasn't available; however, it was in stores/states that were more affluent and Caucasian. JCP is demographically profiling and restricting purchases to certain areas and people. 29 November 2009.