I made a large purchase at the Catalog Department (JC Penney - Dulles, Virginia) and the clerk gave me a card and told me to apply to the Rewards Program for additional mailings of coupons/discounts at no cost or obligation to me. I had my daughter sign up and then was informed this was a SERVICE OFFERED THAT YOU HAD TO PAY TO OBTAIN. WHO IN THEIR RIGHT MIND WOULD PAY TO GET A DISCOUNT, ESPECIALLY AT PENNEY'S WHERE THEY SEND ALL THEIR DISCOUNTS TO YOU FOR FREE THRU THE MAIL????

I sent numerous emails to their website customer service link and finally in December I received an email stating that my "Rewards Account was Cancelled"...now it begins...the billings started to hit my Visa card in January and again in February...($9.95). I have never used their services or their discounts. I spent 2 hours on the phone today only to be told my account had just now been cancelled (today) and they couldn't tell me how to get the charges reversed or who in their organization or where in their organization I was to call to have it done.

Navy Federal Credit Union has been great in reversing the charges. I think JC Penney and their Customer Service Department STINKS!!! Do not get taken in on their Rewards Program!!! I haven't shopped there since!!!