This experience started on April 20th 2010. My wife and I went to look at custom made draperies. We picked out a style that we both agreed on and the customer consultant told us that they would be delivered around May 17. Get a phone call on May 15 and were told that the material was defective and delivery would be delayed. Waited another 6 weeks and was told material was at the vendor and would be processed on a Rush basis. Another couple of weeks pass and was told that the 2nd batch was also defective. The drapery consultant asked if we would come in and pick another drapery design. Asked when the material we picked would be available, was told in 3 weeks as we could not agree on another style of drapery. Another 3 weeks pass and we received a call saying that the material was being discontinued due to defective material.

Went in again to pick another pattern. We found another that was acceptable. We were also told that the vendor would make the drapes for the same price as the original order even though the fabric was more expensive. We agreed and was told that the drapes would be delivered in 3 weeks. Four days before the delivery date, we received a call saying that the material has been back ordered. New delivery date was set for October 25. It is now Nov 3 and still no drapes. After another call, the person we dealt with was on leave. No one else knew about the order. They have yet to contact us about the order.

My wife and I are upset that no one contacts us until a couple of days before delivery to tell us that the material was either defective or back ordered. According to the design consultant, the vendor would make the drapes for the same price as the original order. We paid for the drapes in full on April 20, 2010. If we would have had to make payments on the order, we would have had to pay interest on the balance and still have no drapes. I don't know who is involved with the process but I am very disappointed with the way we were led to believe that our drapes would be delivered only to have them call and say the material is back ordered 2 days before the delivery date. We have been very patient and I don't know what to expect anymore or who is involved in the decision making as to what is going on. Please Help!

My wife and I have a theory that they would like us to cancel the order so the vendor would not have to make the more expensive material for the same price as the original order, as promised by the design consultant. This has been a very long ordeal, and we still have light blue sheets on our windows for privacy. It just amazes me that out of 500 or more designs, that the two designs we picked have so much trouble being made. Oh by the way, the original material that we picked is still being shown in the samples at the store.

i worked at j c penney for going on four yrs... they fired me because i was taking credit application over the phone, , but the four yrs that i worked there, , , it was being done by associates, , and also superviser, , so you tell me how is that fastification of company documents, , , when it was going on all the time, and had never stop..

I went online today to make my usual credit card payment to JC Penney. That was the first I knew that Penney had changed my online payment date, moved it back into December (my 2nd December payment) and fined me $35 because my payment date had been changed.

I talked to 3 people in Cust. Service & finally found one who gave a darn about customers. She said they didn't notify those who pay online because it was "too expensive." I closed out my account and cancelled an order...but I'm still burned up! This is how retailers are making $$ in a poor economy -- by charging enormous interest rates on charge cards and penalizing customers for "late Payments" by changing the due date without notification.

My mom paid $44.00 a month for this insurance for over 10 years. When she passed in April of 2002, I was told that there was a record of the insurance, but it had lapsed. Who would allow a policy to lapse after investing in it for ten years? She paid $50, 000.00 or more over this time period but, I as her sole heir, received nothing.

I'm still paying for medical expenses that occurred during her five-year illness through a bank loan. This has been a difficult hardship.

I check for $105.00 was submitted to my bank on the 20th of August. I do not remember authorizing this transaction. I authorized a transaction for my Meijer account of which $24.00 was to be taken out of my account. This $105.00 transaction over drew my account.

Beware!