iRobot Corporation

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Category: Services

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United States

iRobot Corporation Reviews

April 17, 2008

They sell you one thing then say you need another

Our IRobot stopped working correctly. So we call them up, and they say we need a new unit that the charger we have wont work with another unit.

So we buy another one, and only get half the product. We have to call and wait for the next half to come.

We finally try it and the same problem happens. We call again, and are told now we have to buy a new battery. That’s what was wrong with the first one.

Then they say we have to pay shipping again. Plus, they're only good for 2 years. I feel they should tell you that in the first place. These are not cheap items.

January 9, 2007

No way to reach the company!

I purchased the Roomba Discovery by irobot about 11 months ago. For some unknown reason the product has stopped functioning - does not pick up dirt and jumps all over the place. I've tried to reach irobot Customer Service for over two weeks now. I have spent countless hours on hold waiting for the next available rep. I have sent emails through their customer service web site, even threatening a complaint with the Attorney General. As of today no one has responded to my emails. I've tried selecting the prompt that allows me to order a new product and have been put on hold and then subsequently disconnected. As I'm writing this complaint I have been on hold for 45 minutes.