iPowerWeb
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Category: Services
Contact Information
United States
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iPowerWeb Reviews
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June 2, 2008
Domain expiration & loss of domain
I had been an iPowerWeb customer since 2001, recommending the company to friends, family and clients prior to my trouble with them a year ago. I originally signed up for a hosting account, to be used for hosting my website. I run a web design business and depend on income and leads generated from my website. Over the years, I had built up a following of visitors who bookmarked me for my portfolio as well as clever use of javascript and AJAX on my agency's website.
Last year, I decided to switch hosting providers to Eleven2.com as they offered a cheaper service and much better customer service. I took all the necessary steps to transfer my domains to the new registrar and hosting servers at Evelen2, which went without a hitch except that the confirmation email from iPowerWeb, for me to authorize the transfer, never arrived and they subsequently took my domain down. After some rooting around online, I was able to request that the email be resent. Again, it did not arrive.
My default email on the account was my personal email address - however iPowerWeb, I found out, had been sending them to an address I no longer had access to since I moved to a broadband ISP two years ago. Why they had kept my old email on file after I had changed it in my administration Control Panel, I have no idea. Keep in mind, I received all other correspondence from the company (including sales pitches) at my current email address.
After three time of having the authorization to transfer my domain fail, the domain went down for good. I tried calling the company but had to give up after waiting hold for hours. I hung up simply because I had other business items to attend to and literally could not stay on the line waiting for them to answer.
I tried to Instant message their customer service. Their chat window opened fine and an at-first friendly representative came on. I inquired about my domain, which was down by this point. She told me that the domain had gone into a 'grace period' since the renewal date had come and gone and wasn't renewed on time. She said it would cost me $200 to have the grace period status unlocked, and then I could renew the domain with them only. After asking why a renewal notice was not sent to me, she said it was sent out - but after checking the email address on file it turns out that it was sent to my outdated email address (again, my current email, the one I entered in the account administration form, was receiving sales pitches requesting I upgrade my account, buy more domains etc; iPowerWeb sent them to the correct address). I requested the representative send the renewal notice to my new email, the one they should have as the default contact on my account, and she says she cannot do that since the account is in a grace period lockdown. I explain that it was a mistake on their end not having updated my email address when I had followed the appropriate procedure to have it changed, and again asked her to resend the renewal notice email to me current address. She again denied me, saying that I must first pay them $200 to remove the lockdown, and then the renewal price, before she can update my account and correct the contact email (which should have been done before since I had filled out the necessary forms, and believed to be working since after I filled them out I began receiving sales letters from them).
During the haggling around with iPowerWeb, the grace period lapsed and the company immediately sold it to a third party that once I contacted them directly, requested I pay them $650 to have it transferred back. A Domain that I had owned in the first place, depended on for business and had won design and scripting awards and recognition, due to utter failure and dishonesty on the part of iPowerWeb, has been sold to another party who now uses it for cheap, SEO-driven sales.
I spread the word everywhere I possibly can not to use iPowerWeb under any circumstance.
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May 19, 2008
Horrible service!
It has been over two years since I canceled my various accounts with iPowerweb. Their service was so bad that it could not have gotten any worse. As a professional webmaster with hundreds of commercial accounts, I had used many webhosts in the past. Some were horrible, and I moved on. But iPowerweb was in a class of disfunction all its own. They literally screwed up everything they touched, every time. Their staff was under-trained, stressed-out and often surly. If they could not find a quick fix to a problem, they would just hang up. I lost good clients because of their ineptitude and attitude.
The real clincher is that I could not get them to stop charging my credit cards. At least five times I waited on hold for up to an hour, only to be told that my issue was finally resolved. Time and time again the charges would continue to show up. They still show up to this day.
I called again today, and got a well trained and helpful accounting rep. She canceled all three of the accounts (ones that had been terminated at least 4-5 times before). We will see if they have solved the billing problems. I am dubious at best.
Bruce Conway,
Friday Harbor, WA.
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April 4, 2008
HORRIBLE SERVICE IPOWER WEB
I purchased web hosting with IPOWER Web in about 1996. The site worked well until November 2007 when they switched over their Platform. At this time, right before the Christmas holiday my site crashed. I made over 20 calls and each call was a minimum hold time of 3 hours (no exaggeration) to have the site repaired and not one person would help me at this company. I was told it is with the top of the line technicians (several times) and they would get back to me and nobody ever did. Each time I called back there was no record of the previous call. One operator finally gave me the email to the vice president to the company and he responded and promised the problem would be resolved. It is March 2008 and there is no resolution. The lost all of the data from my site, customer lists, photos, all parts of the data base. I requested compensation for another web designer to come in and fix this problem they declined offering me a 100.00 credit for their company and to re-create the data base minus all of the information they had lost. I had professional photos taken, spent hundreds in web design, hours entering the information into the data base. I have NEVER received such poor service and the nerve to offer me a credit with their company? They have no clue how to fix their own mistakes, they lost invaluable data and offer no solution to my problem besides locking me into more time with this abominable company. I also sent an email to the president of the company Thomas Gorny and never received a response.
I would like this company to pay for all of the money and time I have put out to try to fix this problem. I have spent COUNTLESS hours dealing with this, wasting my time. I had to pay over a thousand dollars at this point out of my pocket to try to fix this on my own and nothing has been done about it. To offer me $100.00 credit is a joke and unacceptable. I insisted on being refunded my $95.00 for the year and somehow they took that as give me a credit. YEAH RIGHT!!! I fought and finally got that money back. This company has a ton of nerve and should be out of business.
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February 18, 2008
Terrible company!
This company is a web hosting company. But they are a rip off. The servers go down frequently, then when you call you are put on hold for over an hour, and sometimes they just hang up on you. Email accounts do not work either. Also, they do not reply to contact!
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December 24, 2007
If you want trouble iPower is your friend!
Ipower (formerly Ipowerweb) has the most incredible customer service I ever dealt with. First of all it takes 30 minutes to wait until you are connected (sales dept average time is several seconds) and then you have most of the time a conversation with completely clueless person. A simple task takes forever (two months were not enough to change permission on ftp directory, I canceled contract before it happened).
Their technical and legal department don't respond or do it in 2-3 weeks and when they do the respondent obviously doesn't read what he(she) is responding to(I can't phantom that they are so dumb). But the best came after they deleted my files under pretense that I violated AUP which states along with a long list of reasonable restrictions the following:
- The Services are intended for normal use only.
- Customer shall not use any bandwidth and/or disk usage for materials other than the Customer’s Web site, Customer Content and/or Customer's electronic mail services.
To my inquire what constitute a "normal use" I get a very clear message - it is what Ipower thinks is normal. My pictures stored as a zip file apparently didn't qualify for "web content". It is clear that Ipower oversells disk space (I used less than 20GB of 300GB I was entitled to) and then eliminates those who use slightly more then they wish.
I hope I am done with them forever.
Even though I had to spend some time to clean the mess, I am glad that it happened because as the result I moved to Hostmonster and I am happy I did. Their technical supports responds either immediately or you have a clear indication how many people are in front of you and it never took me more then 3 minutes. Support is very professional. Cpanel has a lot of nice features and my only desire that they have a better mail interface.
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October 15, 2007
Stay away from this company!
I have been with Ipower Web for a year and was very satisfied until now. There service is horrible. I dont call tech support very often. Five days ago I emailed Ipowers tech support with a question about why the web server returns an incorrect time. It actually returns a time that is about four minutes too fast. OK I can fix it by subtracting the minutes but I paid for a server that works. Actually setting the time on a server is automatic unless it was configured that way or someone is just plain dumb.
After waiting 30 hours I emailed them again and waited another day. On day tree I called their tech support and after 30 minutes on hold I got someone. They told me they did not know why the time was incorrect and they agreed to have someone else look at it. I got an email response two days later telling me that:
We are sorry for the inconvenience but they dont offer scripting help and that I should contact (a) script debugging company. (LOL)
First of all I did not need any debugging of script. System.DateTime.Now is a C# function that will return the current Date and Time from the server. I have used this hundreds of times.
OK so after waiting five days I'm told we cant help and its my fault...I decided to call again... OMG what a mistake.
Here goes day five:
About 9 am I call their 888 line. Number 2 gets tech support and 1 hour and 4 minutes later my battery goes dead on the phone. So I get another phone and call again...52 minutes later my cell phone battery dies also. So I call back again and decide to just cancel the account and get a refund. I just renewed the account 6 days ago before all this happened. Any the billing office also would not answer and after holding for another 42 minutes I decided to call the sales dept... Would you believe it; they answered within ten seconds! Remember two hours on hold for tech support... 40 minutes for billing... and 10 seconds for sales!
Ok so I got somebody after 5 days waiting and 3 hours on hold!
A ladies voice quickly told me, however, she could not help and hung up! Yes She HUNG UP ON ME!
So I called back..again got someone at sales within seconds. Again Im told they cant help before they even know why Im calling. The second guy puts me on hold for another 20 minutes. So I call again and get James, who tries to find a supervisor named Eric. When he transfers me to Eric, I get Eric answer machine. So I call back again. I get the same lady who hung up and she again hangs up on me. So I call again. This time I get a man with an accent. He is very rude and asks me If I would like him just to make something up to talk about and then hags up on me. So I call again. This time I get Matthew. Matthew tries to find Eric and puts me on hold for another 15 minutes. So I call back again. I get James again and he finally get Eric the supervisor. Eric listens to my complaint and is only interested in the fact that this is a tech support issue and just wants to put me back on hold. I explained that I had been trying to reach the tech support and had already waited 2 hours on hold. Eric offered no resolution other than to put me on hold for billing so I could cancel my account. After waiting on hold for another 15 minutes I hung up.
I'm not sure what to say other than this is the worst customer service I have ever seen. These people really dont care. They should not be in this business if they cannot give you what you paid for.
I recommend that you do not do business with IPOWER WEB
Thanks
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September 25, 2007
Such a bad company
iPowerWeb - www.ipowerweb.com
I-Power Web - their mail server went down about 4 days ago and I still don't have my business e-mail. You would think they would have some sort of phone announcement when you call but instead you have to hold for over 45 minutes to get someone to tell you that there is nothing they can do. It seems that I have e-mail problems like this once a year. They are such a bad company and cant wait till my domain name transfers and I can switch to Network Solutions.
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June 19, 2007
Incompetent and unreliable company
Unsure of their location - but do not waste your time and energy with Ipowerweb. They are a very incompetent and unreliable company.
There is no one that takes any responsibility there nor can you get an extension or a name of anyone in a higher capacity. It takes months to get anything fixed. They are down all the time which resorts in your website being down as well as any emails. They'll just switch you to another server platform without your consent or knowledge, which results in loss of emails and data too. They are a waste of money and in over their heads.
If you're looking for a headache, looking to be on hold for 30 minutes at a time before speaking with someone who really doesn't have any answers for you and must put you in touch with a "level three tech" and have nothing else to do 7 to 10 times a month but call in because you have yet another issue with your website or email - Ipowerweb would be a great, great place for you.
But if you rely on your website and emails for business, I highly recommend you looking elsewhere!
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November 14, 2006
Fails to disclose information and provides false information in most cases!
I had been with www.Ipower.com and www.Ipowerweb.com from Oct 2004 to Oct 2006. During the first 10 months I didn't have any contact with them because I didn't have any issues. Then in Aug 2005 an associate of mine from another business wanted to set up a new website and I recommended Ipower to her and another associate. That is when the problems started. From August 2005 until Oct 2006 I had over 100 email messages with Ipower. First they were down repeatedly during the day. Since I am a photographer I needed to make sure my clients could get to my site when they were looking. Once after they had been down for over 6 hours they gave me credit for 2 months. Then they came back and tried to bill me for the additional time.
Being a photographer I was happy with the amount of space (10 gigs on one account and 15 gigs on another account) I was getting for the dollar. I had read through their "Terms and Conditions" and didn't see anything that would draw attention. So I thought it would be a good deal.
All of the sudden my world came crashing down just like my websites. I had 600 megs on my website and a message telling me I had "exceeded the soft file quota". I didn't understand since I had 9.4 gigs of available space left on the account. I contacted Ipower tech support and after waiting on hold for 45 minutes, I was told I would have to delete files. It seems Ipower had decided to create a "File limit" of Fifty Thousand (50,000) files. They had decided they could no longer allow people to access all of the space they were selling the individuals. So they created the "soft file limit". Nothing I did would change their minds. I contacted their sales department acting like a new buyer several times and even taped the conversations. Each time their sales department would tell me "There is no file limit" on our servers. Then I would contact the tech support and they would tell me there was a file limit.
Finally I had to get my site back up so I bought one of the "VPS" accounts for $50.00 a month. I was told with a VPS I would have ten (10) sites and could have One Hundred Fifty Thousand (150,000) files in each of the ten sites. Then in an email from the tech support I was told there was a limit of Two Hundred Thousand (200,000) on the VPS. Later in the same email thread I was told there was "NO FILE LIMIT" on a VPS account. Then I was told there was actually a Two Hundred Thousand (200,000) limit but that it was a limit that could be reset anytime.
It took Ipower over two weeks to send me a RECEIPT for the VPS account. I requested it on the 8th of August 2006 and on the 15th of August they sent me a bill. I then wrote back and asked where the receipt was. The receipt was finally provided to me on 28 August 2006.
I finally left Ipower on the 2nd of October 2006. They still owe me a $496.00 refund. Yesterday afternoon my credit card company with whom I had contested the final billing on from Ipower contacted me. The credit card company wanted to know if I had heard anything about the refund Ipower had promised I would receive within 5 days of my account being cancelled. I contacted Ipower while the credit card company was on a 3 way call and Ipower stated they had not processed the paperwork for the refund because someone had over looked the refund. My credit card company told me they would give Ipower until this upcoming Tuesday to refund the money. If it isn't refunded by then, the credit card company will go ahead with the charge back against Ipower.
Today, 20 Oct 2006 I got a reply from Ipower tech support regarding an issue I last emailed on the 28th of September 2006. Needless to say I was quite rude to the tech support person who contacted me. I told him I had terminated the service with Ipower on the 2nd of October 2006. I stated :This email just confirms I made the correct decision when I decided to dump your lousy company because of your crappy service. I would suggest that in the future you might want to respond in a more timely manner to a customer's request for help. Oh, by the way, your email response indicates a lack of compassion, a lack of understanding, a lack of concern and distain for your customers. I would never hire someone who treats customers in the manner in which you have responded to my request for assistance."
I wonder if Ipower will get the message?
Below is a copy of the email thread showing the problems I have been discussing.
The bottom line is I would never recommend Ipower or Ipowerweb to anyone. The company fails to disclose information and provides false information in most cases.
Sincerely,
Al
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October 18, 2006
They lose your data and don't do backups
Beware of ipower.com and ipowerweb.com! I purchased a VPS (virtual private server) back in March 2006 to host my up and coming website business, www.listasaurus.com. After getting the wrong advice on what kind of server I needed TWICE (and finding there was NO support for their dedicated servers, which no one told me), Sean Green in Account Development and Sales advised the best solution was a virtual private server. Sean was actually a very good support person in that he helped me with many problems I encountered with bad technical support people (I have transcripts of chats with rude support reps and getting the runaround).
The website advertised numerous features with the Ipower Pro Plus Package that I purchased, including Daily Tape Backups and 24/7 network monitoring. I did not have any problems with server downtime until last Thursday, October 12, 2006. I found the server was down and when I inquired with technical support, they told me they were aware of a problem and working on it. The server was down for about 9 hours and then I contacted Sean who told me there was a multi-drive failure and a problem with the RAID drive.
He said he would let me know what the status was as soon as he found out. I inquired about backups and he said he hoped they had done one, and asked if I had done a backup. I told him no, because it was my understanding ipowerweb did backups.
Next thing I know I received an email from tech support that evening, advising that "all data had been lost" but the server was being rebuilt and as soon as it was available we could upload our data.
Well that would be FINE if I had known I needed to make a backup of my database, but I had never done that because I understood based on ipower's advertising in my package, and the fact that no one had ever told me otherwise, that they were doing nightly backups.
When I called tech support that night, they told me there were no backups and they do not EVER do backsup for VPS and dedicated servers. Again, this had never been disclosed to me.
I called Sean Friday morning and he confirmed that he never told me there were no backups, that he also understood standard backups were made and he was surprised to learn about this.
So basically I just lost 8 months worth of work on my website, which stores all the information in a CMS system/MYSQL database. My website was finally due to go live today, but of course I lost everything and I will have to start over.
Friday Oct 13, 2006 I spoke with David Sipes in the technical support and he told me an image of the server was going to be retrieved and they would try to get my data back. He did not call me back that day.
October 16, 2006 - After sending many emails and leaving voicemails to Sean, since David would not give me any contact information, I finally got a call back from David who informed me that they had "done everything they could" but there was no data on the restored server image. I find this outrageous, considering what if there were a disaster on site at ipower/ipowerweb? How would they resume business? (David said it is not possible they could ever have a fire. Amazing.)
Because of this company, I have lost countless hours worth of hard work on my website. It will take me countless more hours to rebuild this from scratch, which is what I will need to do. I have also found numerous similar complaints online about ipowerweb, where people have lost data and they were also told there were no backups.
Their site advertises this, this is FALSE ADVERTISING and misrepresentation. I want everyone possible to know about this so they don't go throught the nightmare that I am living.
On October 17th I was contacted by a James Murphy, a manager I believe in Sales, who advised me that backups WERE indeed done on the server where my website was hosted--only they lost the backups too. Because the backups were being done on a different drive on the SAME server...not to offsite backup tapes as the ipower.com website advertises.
So this a) contradicts what I was told by tech support that NO backups are ever done, and b) contradicts their clearly false advertisement online about daily backups being done to offsite tapes. In fact, Mr. David Sipes advised the company is in the process of creating an offsite backup process at a new data center, but it's not currently in place.
Mr. Murphy called me back late Oct 17, 2006 to advise that my suggestion of having a company like Drive Savers work on the corrupted drive to possibly recover the data would not be possible, as "an executive decision was made not to pursue the option of a third-party data recovery company". When I reported this to a Quality Assurance rep, Warren, who responded to one of my emails, Warren told me this was complete misinformation from Mr. Murphy, that TWO third party companies had already analyzed the disks, and nothing could be recovered.
Pretty amazing that this was done not by one, but TWO companies between Friday and Monday. Wish I could get that kind of service from ipower.
Lastly, Mr. Murphy's offer to me, when I asked what the company was going to do for me now, was 6 months of free hosting with them (worth around $300). then he said the most they could offer was one year of hosting (worth around $600). Wow, what a great offer. Yes, that'll surely make up for all of my lost time and rework that I now get to do. That will help my business get back up and running! Oh, and I'm SURE this type of thing will NEVER happen again...yeah, right, take a look at some of the other postings out there if you search on "lost data and ipowerweb". I am not the first person this has happened to (though according to David Sipes, I am the ONLY person upset about this, apparently all other clients were a-ok with it).
I will never do business with this company again. I can only be thankful my site wasn't live yet, only because I would have lost who knows how much customer data and it would have been even more disastrous.
I have had other issues with ipowerweb, I get different answers from their tech support people (when you can get them on the line, usually it takes 20-30 minutes of hold time), and no one seems to really know what is going on there. Sean Green is the only person there who has ever taken a personal interest and done everything he could to help me. But surely someone needs to inform their sales staff of critical issues like backups not being performed. Had I been told this initially I would not have chosen this company.
I honestly don't know how this company stays in business. A bunch of monkeys could run a better business than this.
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