iPower
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Category: Services
Contact Information
919 East Jefferson, Phoenix, Arizona, United States
Phone number: +1.3103141610
www.ipower.com
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iPower Reviews
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Hank
October 9, 2010
Stay away
Several months ago I had someone work on my website.. the set up an account at ipower to host. 1st mistake..i didnt get a copy of the website file from this asshole John Zakahria.. Turns out he was an illegal citizen of the US. So, Ipower is hosting the site.. its running.. until a month agao when John Z was deported from the US. So, there goes my site..ipower suspends my site.. for non-payment (from john)..And they wont release it over to me .. I am the domain holder.. but not the acct holder listed with ipower.. F***King Assholes!! STAY AWAY FROM IPOWER THEY SUCK!!
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Dan Luther
January 23, 2010
hosting
I've used iPower for nearly 8 years hosting my private domain which I use primarily as mail for myself and family. My last renewal for two years cost $166.80 on January 25, 2008. I received a notification that my account was past due on Jan 19, with a past due amount of $190.80.
Two things immediately stuck out -- first, my account should only be 'past due' on January 26. Second, I was expecting to only pay $166.80 -- not 190.80. I called iPower to find out what was going on, and they informed me that they were raising their rates on existing customers. New customers got the cheaper rate, but existing customers got the shaft. They never could explain how the figured my account was "past due", and the three different people I spoke to all seem to have problems calculating dates.
The only reason I found out about the $24 increase was because the credit card they had on file had expired and they couldn't run it through, otherwise I would have been charged the full amount.
I decided to move my hosting to a highly rated company called "iPage", who only charges $3.50 per month, but it turns out that "iPage" is a "sister" company of "iPower".
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ipownet
November 20, 2009
ipower
I have paid for a web host on September 13th 2009 and I paid via paypal echeck and that took a few days and then once it was processed and cleared I was ready to start my web site really happy and ready to bring out my website only to find the domain name had not been reserved and the account hasn't even been activated so I contacted them about this and this was the email they sent me:
Hello,
I am writing this email in response to your inquiry on support ticket #------. We are sorry but at this time our site is not quite ready to accept new customers. Our engineering team is working on this and we apologize for any confusion. Could you please forward us a link to where you signed up? Also since you said you made a PayPal payment. Can you please forward a copy of the PayPal receipt so we can investigate that further as well? We will work on getting this taken care of as quickly as we can once we hear back from you.
If you have any further questions, please update the Support Console.
Sincerely,
Sabina Perry
Billing Specialist
and I am frustrated and kept calling and chatting with them and eventually she was working on getting my account activated and then at around 13 days since the account was purchased she tells me over the phone that there is no record of payment and that they were investigating it to see if I really paid for their account which I did. That frustrated me even more that now they claim they received no record of payment and they were working on the issue as always and so I decided to want my money back and all the sudden she said it will take 7 to 12 business days which would give them plenty of time to escape with all the money they stole from their customers. So now I am opening a dispute with paypal about this but IPage has to authorize the refund which I know they will never authorize so I am planning on contacting the FBI since these people are total con artists.
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August 18, 2008
IPOWER just scams people
I wish I had read these blogs before losing so much money to IPOWER. I paid over $1000 for services and domain and what did I get in return???? NOTHING. For over a year and a half, I have been transferred to like 20 different people. I have even spoken to managers who promised to reimburse me for services that were never provided. I have been ignored and ignored. There is nobody to speak to that can acutally do anything? I have been searching for an executive contact information to speak to but I cannot find anyone who will listen. They just don't care. Recently, they kept charging my card for something (I have no idea) without asking my persmission. Because I called my CC company and said I never authorized this charge, IPOWER cancelled my domain. Can you belive that? I had pre-paid for 3 years and they were trying to charge me for something without my permission and b/c they couldn't get their money, they cancelled my domain!!! Does anyone know who I can call and inform of this atrociousness??
My goodness. They shouldn't be allowed to sell anything.
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July 7, 2008
Poor Service - billing errors
WE ARE HAVING MANY SERIOUS TECH PROBLEMS WITH THE IPOWER WEBHOSTING SERVICES. TOO MANY ERRORS WITH:
1. SYSTEM DOES NOT STORE SELECTED PASSWORD, AS A RESULT I AM FORCED BY YOUR SERVER TO CHANGE PASSWORD EACH TIME I LOG ON. DDMC - PLEASE CORRECT THIS PROBLEM.
I AM HAVING A HELL TIME WITH IPOWERS:
- UPLODED AND WELL DESIGNED HTML FILES ARE BEING CHANGED BY IPOWER SERVER: FORMATTING, FONT SIZE, IMAGES LOCATION ARE CHANGED AS SOON AS FILES REACH YOUR SERVER;
TO FIX THOSE PROBLEMS USING IPOWER FILE MANAGER TOOLS IS A MISSION IMPOSSIBLE. iPower provided HTML FILE EDDITING TOOL DOES NOT WORK.
I HAVE SELECTED 24 MONTHS, $3.48/M, PRO ACCOUNT, WITH FREE OF CHARGE DOMAIN REGISTRATION, WHY YOU BILL ME FOR DOMAIN REGISTRATION AND FOR 12 MONTHS ONLY ? THIS IS CHEATING BY IPOWERS.COM.
SOME SERVICES DO NOT WORK IN IPOWERS.COM - MANY ERRORS, SCRIPTING AND BILLING CONFLICTS, ERRORS AND CHEATING ...
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April 6, 2008
Thieves!
I attempted to register four domains with these people. I was asked for my credit card details which I provided, but received a message that my card was rejected. I then registered these domains with other providers using the same card with no problems. When I received my next credit card statement I was not happy to see that iPower had, in fact, charged my card even though the domains had been registered by another company.
My attempts to get a refund were in vain, but that didn't stop them from trying to bill me a year later for the same domains - still hosted elsewhere!!
They gave me the run-around about addresses etc, but when all the details had been given to them they then refused to even respond to my emails, and still have not made a refund.
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March 19, 2008
Online scam!
Ipower is cheating people. They gather money in the beginning but they don't give service. Since Dec 2007 I cant upload files to my website. I cant use emails also. All they say that they appreciate my patience. I want to highly recommend that for everybody not to use IPOWER, IPOWERWEB products not to have same difficulties with me.
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March 16, 2008
Awful company!
What happened to this company? I signed up with them a few years back and they were fine. But now email doesn't work and I typically have to wait 90 minutes to talk to a human. I was having problems a few months ago. Thought Id wait until they moved my account onto their new platform. That was a big hassle in itself. Now its moved, and things have gotten worse. They wont tell me exactly when the account was moved, but it may have been yesterday. Thats when my email stopped working. All messages for me vanished into the ether for ~24 hours. No alert, nothing.
The first time I tried to call them today, I got a human within ten minutes. I was lucky. The other approx. six times I have called tech support in the last few months Ive had to wait 90 minutes. Doesn't matter whether its business hours or not. (This in spite of the message on their site saying they've hired more support staff. Sure doesn't seem like it.) I guess I should be grateful: At least the person I finally talked to was not in India. We thought things had been worked out, but no. I called again, tried my best to be cordial, and after about six minutes the guy simply hung up on me while I was in the middle of a sentence.
As I write this, messages sometimes get delivered and sometimes don't. Weird huh? They tried to blame it on sbcglobal, saying that sbc must have put a don't deliver tag on my mail. But the incorrect bounce-back messages say that ipower does not recognize the email account which clearly exists. And, as I said, sometimes a message to exactly the same email address is delivered just fine. Go figure.
Well, I don't want to figure any more. I am going to another hosting company. Ive only used four months of my one-year payment; but oh well. I cant deal with this company any more.
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January 24, 2008
Scam and fraud!
I am so disgusted --- I have over 10 sites hosted with them and I cannot get any service --their database structure is faulty and word press won't work on it --also have been trying for three days straight to get in touch with them and no answer either their chat or Phone! This is horrible -- I will have to talk each one of my clients into moving their web sites when they were not prepared for this expense!
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December 12, 2007
Domain management / dedicated servers!
I transfered 9 Domains to there management, When I went to update the whois information on my domains. I was asked for my business Credentals. After sending it to them 6 times and requests to update the whois they still would not update the information. I has gotten to the point were I will have to move my domains again to get the service I am seeking.
I have been with them 4 years I have a web server and a dedicated server. The Dedicated server has been nothing but trouble, and they will not maintain it what so ever. There Technical support is horrible I spent 2000+ a year for the worst service I have ever received in my life. I don't ask much I just for them to update the information on my domains. I can deal with manging my down dedicated server even thought the driver failers witch it has had sense day one.
But has it stands Id like to file a law suit against them. There server has gotten worse in the past year and I don't know what to do besides move every thing.
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