Now I find out there's a zillion complaints about IPOD Mechanic. Great. Guess I've lost my 40GB IPOD. I get a .pdf letter from Levine and Levine requesting information about my IPOD. You have to wonder why a lawyer is involved this early in the transaction. You see, I had sent the IPOD in to replace the hard-drive since the genius ' at Apple said it would be way cheaper to do it through a 3rd party anyway. There's another horror story I should write a complaint about... Anyway, after sending them information on the IPOD (including serial number) AND the IPOD, they now have a lawyer involved to tell me they are "unable to complete the repair and return the IPOD at this time". Lawyer speak for WE LOST YOUR IPOD. So, I now join a growing horde of pissed off people who would like their IPODs returned, but in all likelihood have to spend more money to replace the one lost to IPOD Mechanic. Perhaps, we should all band together and sue IPOD Mechanic out of business. But hey, there's another fool right behind me desperate to get their IPOD repaired 'cause Apple can't fix their own equipment.

I sent my iPod nano in for repairs on August 9, 2007 and it is now August 25, 2007 and still have not received my iPod yet. I tried calling numerous times and I got voicemail only. I e-mailed them numerous times finally getting a response saying " If we can get your iPod to the technicians today, you will have it back tomorrow. " Never got it. I called them the next day to check on the status, Chantelle, a very monotone cust service rep said it has not been repaired yet but it will be worked on shortly. Very upset I called back a few minutes later to cancel repairs, she puts me on hold for several minutes and says, " sorry but we can't cancel repairs because the guys are working on it right now" I ask to speak to a manager, after 10 minutes, a guy named Halli gets on and says" like so what's the problem? " I said I need to cancel my order, as per your website, order may be cancelled if repairs have not yet been completed. He then replies with " Your iPod is fixed and has been sent out via UPS, I sent you an e-mail with tracking number. "
My iPod was magically fixed in 5 minutes and sent out while I was on hold. Don't think so. I said I will dispute these charges on my credit card, he says, " go ahead, we'll dispute right back " He denied refund and said the iPod was been shipped already.

I should have researched this company before I did anything as I found complaints all over the internet with these guys and they have over 963 complaints that are unasnwered with the BBB of Western Michigan!

Do NOT use this company, I got burned. I paid $89.57 for just a screen replacement while Apple is offering fully refurbished iPod Nanos for $99 free shipping and 1 year warranty! I feel like a turd.

This company is taking in ipods and not repairing them or returning them, unless a visa no. is given. Their add says free diagnostic service!

Help somebody, i just want my ipod back!!!