First off, if you can't understand English from a Hindi accent, don't bother to call:.

I called their Customer Service line to clear up what I thought was a bug in their software/. I have a payee that bills in 5 consecutive months on a 6 month policy;. This means there will be one month without a payment'. I can go to the month I want to skip the payment, click on the day the payee is listed and a dialog box pops up with the option to "Skip" that payment;. When I click on the "Skip" button another dialog box pops up and asks me if I want to skip the following month|. I don't want to skip the following month!. I want to skip the month I have shown in front of me.

After providing a screen shot and going over and over what I wanted, the representative told me I couldn't do it. All along, a woman was yelling in the background in Hindi at the poor guy. I got no-where over the phone.

I mailed a letter to their headquarters explain my problem and the service I was provided. Needless to say, I never got a response. This was two months ago.

If you need customer service use their on-line forum. It's your only hope.

For many years, I used Intuit's Quick Books and Turbo Tax to do my tax returns. Never before a problem until 2011.

This year's Turbo Tax will not download my accounts from Quick Books. I thought I had my specific program had a bug, so I returned it and got another. Still the same problem.


I contacted Intuit with the problem. They replied they have received many complaints about this specific problem. They promised weeks ago they would email me a new Turbo Tax with the problem resolved.

I never received the new program. Moreover, I followed up with numerous emails requesting an update. So far, Intuit has ignored my pleas.

The IRS released their 2009 941 Quarterly Report Form on 02/19/09. It is now 03/24/09 and Intuit has still not released their update with this form. Their response is that 'the report is not due until 04/30/09' so they believe that they still have time.

Anybody who processes payroll knows that you do not send your client's one report at a time, you send them in a packet. I have clients who's last payroll was on 03/20/09 and their 941 deposits are due on 03/25/09. I can't send them their quarterly reports because I don't have the form update yet.

This is very unprofessional and makes my firm look as if we can not accommodate our customers needs. I've been attempting to contact a Supervisor at Intuit for the last week; by phone, survey and using their online community Q&A. Intuit has NO FORMAL COMPLAINT PROCESS! There is no one I can talk to or write to that will address this or any other complaint issue.

I am currently investigating alternative products and services to process payroll and I suggest anyone preparing to provide these services to their clients do the same.

Intuit warranties the accuracy of their software and sells audit defense provided by a subcontractor. By accuracy, they mean that the software can add 2 & 2 to get 4. However, getting the right numbers in the right slots does not seem to be part of the warranty. Purchasing the audit defense is a waste of time and money. If any question arises from your online tax form submission, the company providing the "service" will not recognize your audit defense account in time to do any good. Turbo Tax "help" services are focused on deflecting all criticisms, not solving problems. After months of discussing Turbo Tax's erroneous submissions of my taxes to the IRS and state agencies I cleaned up the mess Turbo Tax created and obtained my refunds and an apology from the IRS and the State of Colorado ... with no help, apology, or refund from Intuit.

It looks like INTUIT has figured out how to make a little more short-term profit and drive long-term customers, like me (20 years), to TaxCut or some other Competitor.

I was comparing the Deluxe & Premier versions of TurboTax 2006 on the TurboTax web site. On their "Choose me If " pages they stated that a buyer would have to upgrade to the more expensive "Premier" version if they sold stocks, bonds or mutual funds.

In each of the past years, I have used "Deluxe" and stock transactions were part of the year's Income or loss.

This concerned me. So, I sent an E-mail to their Tech support and asked if this were actually the case and I could no longer use “Deluxe” if I sold stocks.

The Intuit Tech Support reply contained the following quote (bad grammar & all):

"1. Yes, the Deluxe version do not offer this feature. If you will try to access this on your product, it will ask you to upgrade to Premier Investment product.

2. There is a question on the Deluxe interview that will ask you if you sold these items. If you will click yes, it will ask you to upgrade to Premier Investment product.

3. Yes, you need to purchase or upgrade your Deluxe 2006 to Premier 2006 to handle stock sale."

turbotax.com/support
Respectfully,
Elmer L
Intuit Tax Products Customer Service & Support
"Revolutionizing how people manage their financial lives"

Stock transactions are a common item in today's income tax. Now they seem to have removed this fundamental tax item from the Deluxe program, with no notice to consumers.

It’s like selling you software that is useless without the purchase of add-ons or having to pay to buy an activation code.

It's a version of the old "Bait & Switch" con game OR the INTUIT Tech Support doesn't know what they are talking about.