Interstate National Dealer Services

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Interstate National Dealer Services Reviews

Mad russian March 21, 2011
Told me parts were covered, then denied claim
I purchased an extended warranty for my car from AAA of New York which is underwritten by INDS. I was told by a representative that the front axle boots were covered by by policy, she put me on hold and confirmed this with someone else in her office. I took the car to my dealer for the work to be done and when the dealer called for the claims number he was told that the boots were not covered. I called the company and complained and Mr. Paul Calisi(president) admitted that the rep. and other person made a mistake in telling me it was a covered part. My dealer said if I drive the car in the condition it was in I could posible damage the tranfer case.

I ended up paying out of pocket $352.99.

AAA of NY was no help to me, the rep. told me to take the offer of half the job as a settlement. This clown didn't even read the contract when he called me.

INDS and all their extended warranty contracts are fake and full of gray areas benefiting the company.
cdouglass October 6, 2009
Camshaft coverage
I purchased this warranty in good faith that it would cover all major repairs. So far it covered one large repair for my transmission. Currently I have had my car in the repair shop for over a month, because I am battling getting my car repair covered. The problem is because the part that caused the damage to the camshaft is not covered by my warranty. The camshaft is not covered as well. In my warranty contract it list the camshaft being one of the things that is covered by my warranty. This is a very large expense and repair to be done. I believe my warranty should pay for this. I don' t think it's right that they have little loop holes that you are unaware of at time of purchasing.
Carolyn Arndt March 29, 2009
failure to honor warranty
I have a warranty through Warranty Direct on my 2001 Audi A4. My car is using too much oil (2 quarts in 1000 miles based on Livermore Audi's oil consumption test). WarrantyDirect tells me that all internally lubricated parts are covered by my warranty. They required me to authorize tear-down of the engine on February 9. Livermore Audi has identified worn (not broken) rings and valve guides that are causing the excess oil usage. Warranty Direct has received all of the maintenance records for this vehicle. They required Livermore Audi to send the cylinder head to the machine shop to be torn down. The machine shop has verified that 9 valve guides are beyond tolerance limits. This report has been provided to WarrantyDirect.

Warranty Direct has sent the same adjuster to Livermore Audi twice (March 4 and March 17). The adjuster stayed at the shop for 3 minutes each time. He acknowledged the worn rings on his first visit (verbally) and stated that he did not need to go to see the cylinder head at the machine shop. He then filed a report stated no damage. I contacted Customer Service and eventually had to authorize a second visit to Livermore Audi (at my expense) to see the cylinder head at Livermore Audi (we had it returned from the machine shop). The inspector asked for the machine shop report but left before the faxed copy was received. He then filed the same report stating no damage. My husband was present on March 17 and observed the inadequate inspection and has spoken with the master mechanic.

On Tuesday, March 24, Warranty Direct finally agreed to get the machine shop report faxed to them. Livermore Audi sent it to Ken Valestreri at Warranty Direct (Interstate) in Roseville, CA.

Warranty Direct notified Livermore Audi again today that they are denying the claim. There is clear damage that needs repair. The dealership is willing and eager to testify in court against Warranty Direct.
July 1, 2008
What is going on with this company
National Dealer Services continues to call my house daily on both my land and fax lines. When I press to be taken off the list, they call the next day. When I press 1 to speak to a representative, the phone hangs up. I have, however, recently spoken with a rep on 2 occasions. They both hung up on me without an apology for the inconvenience or even listening to my complaint. I am on the DO NOT CALL list, but that does not seem to matter to this company. Both reps were extremely rude and showed poor phone/customer svc skills. I am filing a formal complaint with the FCC. BY the way, my warranty is not about to expire. Furthermore, neither is the non-existent warranty of one of my 13 year-old students who is getting repeated calls on her cell phone. What is going on with this company????

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