I recently was contacted by my bank regarding 2 separte charges on my checking account, 1 for Intelius for $19.95 and the other through MVQ24Pro for $19.95. When I contacted these so called companies I was told that I would receive my refund in 2-3 days. After this time period and no refund I contacted them again and now I was told it was 5-7 days and the other was 3-5 days..WTH?!? Each is?? I doubt I will be getting a refund on this fraudlent use of my debit card and my bank is aware of this. I am also contacting the BBB on this situation and also the customer service that I received from these "companies". Intelius customer service was AWEFUL and I was even embarrassed for them! The other was the same..outrageous! Intelius started aruging with me when I told her that I was contacting the BBB..can you believe that? If you have complaints..CONTACT THE BBB and lets try and shut them down from doing this is other innocent victims!