Integra Telecom
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Category: Services
Contact Information
1510 Glen Ayr Dr. #3, Lakewood, Colorado, United States
Phone number: 3032388571
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Integra Telecom Reviews
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Bartpickernilly
January 7, 2011
Worst company to work for in Sales
If you are looking for a new outside sales job in the Seattle area and you are thinking about Integra Telecom - run away! Run and keep running to find other options on job posting boards online unless you WANT to go from being successful and feeling confident to having your self esteem plummet. Or, perhaps you LIKE having a job where you will not be paid well, you won't actually SEE the commission levels they dangle in front of you with their little commission calculator during the interview since they will take away 100% of your commission if you need aggressive pricing to win a deal, or when you don't sell more than 1/4 of your quota (& trust me that's common) then you again won't rec'v a penny in commission for all of the sales you DID have. Maybe you want to pay for 50% of your own milage, parking and gas expenses out of your almost empty pockets. It's the sales job for you if you like rarely coming even close to reaching quota on reaching quota no matter how many hours you put in and how good you are. You won't just have competing telecoms but 65+ sales reps working the same already saturated territories then by all means - apply now.
It's the job for you if you want to constantly be put down and essentially called lazy by a narcissitic VP of Sales for one at a monthly kick off mtg - yet see the same handful of shady reps getting all of the leads, gimme's and RFPs and becoming rich while the other 58 out of 65 reps has a 98% turnover because most reps quit or get canned before their 8 month anniversary. If you WANT to have the most a degrading job you will ever regret taking, a job you will grow to hate within 3-4 months after your start date - then what are you waiting for?!!
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Frotnot
December 1, 2010
Overcharges
Integra Telecom service charged us for service that we did not have. We upgraded our services from 2 T1s to 3 T1 bundled lines. They charged us for the new bonded 3 T1s and still charged us for the old 2xT1s.
They over charged us for 18 months and during that time they had a sales person review our services as we were considering upgrading to more lines. Because we had a change in our IT staff the contract for the new 3 bonded T1s was not reviewed when the new bonded T1s were put in. After Integra came on site and reviewed our services they never said anything about charging us for the 2 T1s that we had disconnected. They only presented us a quote for more lines on top of the 3 we had plus hid the 2 they were charging us for but did not have. When we brought it to their attention the said it was our fault. When I explained to them that they had done a review of our services and reported it to us they left the no longer connected, but charged for T1s off the quote.
We had an onsite meeting with them to resolve the dispute and they only told us that they would credit us for only 3 months. They could not explain why the lines were kept off the report or why it was not brought to our attention that they were billing us for a service that they knew we were not getting. I had reviewed with the sales person what we had and the sales person just never said a thing about the service we were not getting or the charges associated with it. The new account manager only said that the old sales person should have notified us of the discrepancy, but since she was no long with the company they blamed it all on sales person that left the company.
We were told at that time since our contract was over that they would disconnect the lines as soon as we got replacements. We got replacements and were told that we had a new sales person and they could only turn off the lines after another monthly billing cycle no matter what the negotiating team told us.
This company is not trustable and beware they will pull the wool over your eyes and leave you miserable and pissed. After looking into more complaints about this company my only advice is to stay very clear of this unscrupulous company.
This company will not be in business long if they continue to operate in combative environment with their ever dwindling customer base.
Please pass the fact that there is another dissatisfied ex-Integra customer.
Save yourselves the hassle of a bad company.
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didasko
September 26, 2010
no service for 2-3 days
we were without service for 2-3 days after we spent $2500 in tv advertising! No one could call us. They were told to enter a mailbox number (a generic mailbox). It wasn't even our mailbox. The company couldn't figure out why it happened. We have spent so many hours calling and complaining about the problems with their service but this one was a big problem that cost us lots of money!! we could call out but no one could call us! Customer service was horrible and repair people were stupid! We were told that they checked it out and the phone calls went through?? We have emails from people who said they could not get through and the boss of the company was one of them who got the voice mail message. That was when we realized the phone was messed up.
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