I filed my taxes this yr for the first time in YRS with anyone.! I normally file myself for free, this yr I needed it nd I went to the Instant tax service in Indianapolis In, @646 East 38th st. They told me they Could not send off any txs til we came back in nd signed the State Forms, well they sent all of ours off nd they didnt even have all the info needed to file. Some ppl still have 1099's out unemployment out, nd all other kinds of info- They also told me my return was 900.00 for the state HOW when U didnt even have my info No rent, no anything they said they Just estimated it at 250.00 I still got he gredit but how is it 500.00 off!! I called nd noone knows anything I didnt sign the state form they uploaded it on the computer nd filled out the stat info them applied my signature from the LOAN form to he state form Forgery! now they say it will be Feb 4th before my return comes in. They cant do RAL's.. nd they Cant do the 1000.00 instant cash thye were only handing out 100.00- 300.00 nd that loan locked u n to file with them. Now I have to do an amendment Why should anyone have to do an amendement, when u charge over 700.00 to file nd for what putting the info in the computer cause u sure dont get nothing FAST, nd it still takes 3 weeks. I could have filed for free nd got the same result!!! I did file a compliant with the BBB nd I called coroporate Offices... I also filed a Fraud compliant with the IRS!!! They need to be shut down for False Ads, nd Suied but dont worry cause they have Dealt with the wrong one and I will file a Class action suite against the Instant tax services. I called to have it kicked back nd the state also. Please PPl dont use these ppl!! They are untrained, uneducated, nd RIP OFFS!! I also want my fees retracted for false ads nd false time schedules!~

They promised an RAL (Refund Anticipation Loan) within 24 hours, which they said came back denied. They initially told me NO ONE was every denied! YEAH RIGHT! I found out they never even tried to get an RAL. Now they will not refund my loan fee ($205.00) even though I did not get the RAL. They lure you in with their commericials saying EVERYONE gets a check. NOT! They are charging me over $455.00 and they didn't tell me about these fees until after I had signed. After they told me about the fees, I told them No and they said... Sorry already put through the IRS and we do not give refunds. I was told the fee was $39.95 when first arriving. I was never told about a processing fee or a loan fee! They lie right to your face! They are just scammers preying on people who need money! This company will not give you an RAL, in fact, I am scared that I will not even get my refund at all. I called the Florida Attorney General's office and made a complaint. I also made a complaint with the Department of Consumer Services. Everyone who has a complaint about this company needs to call the appropriate governmental agency and make a formal complaint! This is the only way to shut these scam artists down!

DO NOT USE THIS TAX SERVICE! The preparers are not trained and have no idea how to do your taxes. All the care about is getting the fees! I can't imagine hurting poor people like that everyday. The employees there should be ashamed of themselves! KARAMA is a bitch!

I called the IRS and reported this company also and stopped the direct deposit to their bank and I am now getting a paper check sent to my home. WHAT A NIGHMARE! BEWARE OF Instant Tax Service on Colonial Drive in Orlando, FL ! They WILL rip you off!

I worked at an Instant Tax service, so I can give you guys the full truth about what's happening. I started working at an Instant Tax Service, because they pulled my resume from a popular job search website. I never actually applied with them. I took the job, because I wasn't receiving any calls from other places and I needed a job.

So they scheduled me for an interview, and shortly afterward I began training. I didn't know very much about taxes, and I was probably the youngest one in my class (Early 20's). I signed up for customer service. My main job would be greeting clients, making copies, answering the phones, and filing/looking up documents. They tried to convince me to become a tax preparer, but I never felt very comfortable with it. Anyway, we were all supposed to take a tax preparer test. Customer service was excused from taking it, but I had the option of taking the first two pages just to see how I scored... so I did. Come to find out a couple of weeks later the IRS sent me a tax preparer id without me even completing the test. Several of my classmates didn't even pass the test, and they became tax preparers. That should let you know how shady this place is!

I only worked at Instant Tax Service for a month, but while I worked there everyone that I worked with either quit or got fired. That's how horrible it was! They had us telling the customers so many lies. One was about the RAL. Basically we were told that no one would be approved for the holiday loan or the RAL, but we were supposed to tell people that they didn't "qualify" for it. The thing a lot of customers weren't aware of was that if they applied for the RAL or the holiday loan they were automatically put through the system and forced to file with Instant Tax Service. The owner of our franchise and several other Instant Tax offices also told my manager that if a customer came and changed their mind about wanting to file with Instant Tax Service she was supposed to disregard that, and file them anyway. She said they would change their mind! Yep, illegal I know.


So basically we were telling people that they didn't qualify for the RAL or the three-day returns, so they would automatically roll over to the 10-14 day wait. When the 29th came (The day the returns were due back in) only about half the checks were in. They wanted us to lie again, and say it was the IRS and they were the reason for the hold up. The people were calling the IRS, and asking them about the hold up and they were telling them that it wasn't with them it was with Instant Tax Service. I was then told that they should come in the day after the 29th. The phones were ringing off the hook with complaints and questions, and I had no idea when people would be getting their money in. People were coming by the minute cursing us out asking where their money was.

So I said if I come in on Saturday, and the checks aren't here I'm quitting. I come in on Saturday and not only are there no checks in, there are customers waiting in the lobby, and corporate still hasn't told us when they are coming in. So the manager and I cleaned up the office, and left. I don't know what they are doing with money, but I believe they are pocketing some of the money. I already know they are charging all kinds of fees that aren't necessary. I wouldn't be surprised to see this place on the news. They scam so much!!! I've never told so many lies in my life to people! I needed a job badly, but not that bad. I would go into work shaking and afraid I was going to get attacked. I may be out of a job, but at least I can sleep at night and there are other jobs out there.

The funniest thing though is one of managers never had a job (At the age of 33), and Instant Tax Service made him a manager!
He was eventually fired for a no-call- no-show. What they didn't know was that he was selling children's social security numbers, and profiting off clients. I remember my second week I overheard a manager and the franchise owner talking about how much we (The employees) didn't realize how many lies we were going to be telling. I didn't understand what they were saying then, but I fully understand now. Before my final day I heard that people from the IRS had come down to the main office, because people were complaining so much. I don't know what happened with that, but I hope they get caught. I'm so happy I never prepared taxes and trusted my instincts.

Please everyone stay away from Instant Tax Service. They will and are stealing your money!!!

thESE GUYS WERE SO unprofessional! I called and called and nothing ever got done! use a reputable franchise or a friend referral DONT BE STUPID!

I heard this is just a franchise sales con too. the owners have no idea how to do taxes..