We were sent a letter stating that unless we accessed our account in 30 days, the account would be charged $25. After spending 45 minutes on the phone trying to get all the information straight in order to access our account, we still could not access it. We called again a month later to find out why and was told that they had no record of working with us on this problem and started going through the whole spill again. It has happened 3 times. It seems to us that ING is making it as difficult as they can for us to get to OUR money.
Other than lodging complaints with the SEC, BBB, FTC and obtaining lawyers, we are at a loss over what to do. All we want is to withdrawal our money and NEVER deal with ING again.