I would like to lay a complain against your branch mentioned above or please advise me to what steps i should take. On the 9th of June I went to the mentioned Toyota Dealer to aquire an official quote for a 2002 Toyota Corolla RXI. The service adviser( Raymond) give me a qoute for R2233+-. I accepted and prepared to save and budget for my car to be serviced at the end of the month when I receive my remuneration. Then I went and made an appointment for Wednesday 29 June 2011. Because of my work circumstances, I did not adhere to the appointment and went the Friday, 1 July 2011. I booked my car in as normal and they dropped me at work that specific day. At about 16h00 they phoned to inform me that my car was done. I ask if they can arange for my pick up, as I did not have transport to collect my car. After pickup, when we got to Imperial toyota Cape Gate, I noticed that the staff were having a function and to my disappointment I noticed that my car was not cleaned properly. Seeing the staff function and my car not cleaned properly, I immediately came the the conclusion that my car was done in a hurry. Then a guy named Edwin (Eddie), promised me that my car will be picked up on Monday, 04 July 2011 to clean it properly. Till today, nobody contacted me with this regard. I give them a chance till yesterday, Wednesday 6 July 2011 to at least pickup my car for cleaning as they ( Edwin or Eddie, Service advisor) promised.

After I complained about the car that was not properly cleaned, They handed me an invoice for over R3000. Obviously, I refused to pay, not only because I was not financially sound by doing so, but for the simple reason that they did not call me for any extra work done and that the qoute they give me was for around R2000. Then Mr Snyman (Service manager) said that I was supposed to bring the qoute with me that specific day. I mean, I am the normal man on the street that have no idea of what a car service entail.I expected that the service on the quote was going to be on the invoice because if the system told them what to put on the qoute, how can the system tell them different on the invoice or jobcard for a 180 000 km service. I told Mr Snyman that reason for going to them and not to just anyone to do the service was for excellent service. I mean, how can you qoute be diffirent to your invoice without them notifying me.

Then I told Mr Snyman that I dont have any financial backup to pay for the extra work that they have done, and he said that he will write off a few items but not the fuel filter. So they removed the fuel filter and replaced it with my original one. At the time I felt embarrased and did not know what to do. I had a performance meeting scheduled for around 17h00 with my superior at work, which I could not attend because of them having to remove items from my car and replace it with my old ones ( I am not even sure if its my original items that the put back). Eventually I left at about 17h40, In deep trouble with my boss. So in essence they wasted my time while I was supposed to be working. And still they call themselves professionals.

When I booked the car in on Friday 01 July 2011, I ask the service adviser ( Edwin or Eddie) to see what they can do with an oil leak that I have on my oil cooler, but its leaking even more now. Still they have time to replace items not on quote without notifying me, but my oil cooler washers is still not replaced.