On 1/23/2008 i ordered a cuisinart coffee maker,and like everyone else i was told i would get shipping,and tracking info via email which to date i have not received, when i got my order info after purchase there email had a link to check order statis that has not changed since the day of the order.

I have tried several times to contact them thru email or calling there company phone # 212-868-5767, I left a message about a week ago and they still have not contacted me and the only responds i get was an automated email that reads i should receive this item in 10 to 14 days, today is 20 days and still nothing! I hope the only good thing that happens is that the dispute i filed with paypal, and my charge card account that i get my money back.

How can this company be allowed to do business? Has any one filled a complaint with bbb, or consumer affairs? Maybe if every one that has, or is in the processes of getting screwed files a complaints we can put this company out of business!

I placed an order for a Cuisinart Food Processor on January 6, 2008. The advertisement indicated that the product would ship within 2-3 days and that I would receive shipping confirmation within that time period. On January 9, 2008, I contacted customer service via e-mail and asked the status of my order. I was not contacted until January 20, 2008 when I received the following e-mail response:

"Dear Valued Customer, I am very concerned that you have not received your package yet. I followed up and there seems to be a distributor delay with your order. I will contact my distributor and try to get them to supply tracking information or at least to expedite your order. I will also email you a tracking number with 48 hours from the time it is generated. You also have the option to cancel if you cannot wait; which is perfectly understandable under the circumstances. Let me know your decision either way."

I replied asking for faster shipping as an expedited order as well as tracking information. I received an e-mail showing a FedEx tracking number with an anticipated delivery date of January 28, 2008. When the package never showed up that day, I contacted FedEx inquiring about the shipment. FedEx told me that only the package information was transmitted and the package itself was never dropped off. I e-mailed customer service again on January 28 asking for an explanation and I finally heard back from them February 5 indicating the package has shipped and would be arriving February 10. There is no telephone number listed for customer service and the delay for e-mail responses is unacceptable.

I placed an order for a waffler on 11 November 2007. My credit card was charged the next day.

I have received no product. I have received no emails.

I have contacted customer service at least 4 times, no response ever.

This is the worst online merchant I have ever dealt with.

iKitchen.com is a fraud and a major rip off scam. I wouldn't be surprised if the good reviews were made by their staff!!! Did you check out other sites with major rip off complaints?? I was ripped off $30.00 BUT I will find a way to take them DOWN!!! I will search until I do, that is not a threat but a promise. I work too hard for my money! There has to be away to make this company accountable!