I am the CIO here at our marketing firm and was alarmed when I saw a package on my desk containing 4 toner cartridges for $350 a piece plus $160 for shipping. What's more alarming about this is we don't even own this type of device.

I immediately called the company on the top of the invoice - IDCSERVCO. They seem legitimate enough and explained that they were only performing the billing portion of the order and that it was distributed by West Coast Distribution. So it seems that they are only half guilty... it seems.

Going back a bit, I am the new CIO here. I see that we have paid them well over $5000 in the last year and half for goods that we never ordered, but no one here knew the wiser as there we very lax ordering policies in the IT department until I got here. According to the secretary, she tried to cancel these ordered previously and was denied an told "We HAVE to take these orders because we entered into a contract". A contract that no one can find, including IDCSERVCO.

I have been on the phone with IDCSERVECO for a good amount of the day and every time they will "get back to me". They did let me in the mean time call West Coast Distribution and the number they provided for me seemed to be someone's cell phone number. Really? I mean, even laundromats have an answering machine.

That message on the cell phone was later returned with a call from Rhonda whom completely contradicted what our secretary said and said that was not possible. However we will "get this matter cleared up tomorrow". I am actually excited to come in the office tomorrow and here this one - will keep you updated!

They billed us $804 for a $100 toner cartridge that we never ordered and never even received! I spoke to "Alice" who cliamed that we did fax them the order, and that she would fax me the proof. She never did.

Alice's mother would be ashamed if she knew what her daughter did for a living.

I was at one of our clinic when Janice called from SUPERIOR OFFICE PRODUCTS (IDCSERVCO) telling our clinic manager that she was shipping the order of the year supply of toner for our copier that we had ordered back in Feb. of 2007 by a person that hadn't worked for our company for the past 2 years. I caught wind of the conversation and interrupted the call and talked to this Janice who said that we had placed the order and that if we canceled it that we be have to pay the full amount of the year supply of toner instead of the discounted price that we were offered now. Janice then said that this person that had approved the order had signed the contract back in Feb. of 2007 which I informed Janice that was impossible since that person hadn't work for the company at that time. She then informed me that I would have to write cancel on the faxed sheet and fax it back to her. I faxed the canceled fax immediately.