Website does not allow member to login and cancel membership as per agreement. When using phone call, put on hold then does not answer. When you call back you are put on hold at number 22 all over again.

On 8/31/08, I ordered the trial supply of Hydroderm Original Platinum. I called back BEFORE the 30 trial period was up to get a RMA number as necessary in order to return the product. I sent the product back to the company long before the 30 days was up as instructed. On 9/12/08, I was charged the trial price of $5.95, but then on 10/16/08, I was charged the full price of $84 even though I had returned the product before that date. This caused an over draft charge on my account. As soon as I got the noticifation from my bank that I was over drawn, I called Hydrodrem to find out why they had charged me when the product had been returned to them. At that time i was told that they would refund not only the $84 but also the $26.97 over draft cazhrge that their unauthorised charge had caused for a total of $110.97. As of this date, 11/3/08, those charges have not been returned to my bank anhd has caused another OD charge of $26.97 to be debited to my account. This has caused me to be out $137.94 when NONE of the charges except the original charge of $5.95 was authorised. WhenI have called the company on any of the numbers given, I have either had to spend well over an hour trying to even get through to them or else when I do get up in the list close enough to be able to talk to someone, they disconect me. I have talked to them once about this problem as I said and it was supposed to be taken care of by 10/20/08, but it is still not done. DO NOT DO ANY BUSINESS WITH THIS COMPANY AS THEY WILL TAKE YOUR MONEY WITHOUT AUTHORIZATION AND NOT ALLOW YOU TO EVEN GET IN TOUCH WITH THEM TO REPORT IT.

hydroderm makes all of these claims and not only did I not see any results, I sent my package back at my expense well before the end of the trail period, called for the RMA #, was guaranteed I would not be charged.
I was. NOW can can't get thru to the phone numbers listed, or are disconnected after waiting several minutes on the line

I have been trying to contact Hydroderm via phone and net for 2 months to cancel shipments
(membership). All I get are busy signals or no internet sites for cancelling orders or customer service. My next move is to try to get credit card company to deny payment for unauthorized shipments but that seems to be a long, drawnout process I would rather avoid.

On 10/8/08 I returned an unused, unwanted shipment to Hydroderm charged to my credit card of $84.00 plus S/H, plus tax, total $97.37. The postal confirmation tracking number says the product was delivered on 10/10/08 to their address. prior to returning product, I called a few times for an RMA#. Their answer "the system is Down" every time. When I asked why so, no response, some said "reconstruction". They told me return and write order ID NO. on the package which I did.Oct. 23, 2008 I called again. Got hung up, called again. the "rep" doesn't know what happened to the package and that corporate would call me on Oct. 24, 2008, I doubt that. Still no refund after 2 weeks after receiving the package. What can I do? Can I sue?