Hydrderm charged my creadit card for my third shipment of the product. They did not send a comfirmation letter. The shipment did not arrive, I have no idea whether there was a shipment or not. it still hasnt arrived after 17 days. I tried to call them at the number on their website. I tried various times and days. I was forced to listen to the most god awful music i have ever had to listen to. I was always 14th or 27th in line. When I continued to stay on the line for the requisite half hour before reaching a person, I was continually updated on my status in line. When I got to the first or second in line, the line would go dead or I would get a busy signal or a dial tone. At one time they had the ability to login to the website and to update your information. This is gone. Their address is gone from the website. The only thing there is the 800 number. Lots of luck with that.

Unable to call these people. They put you on hold for 15 minutes and then just dump the call. I tried 3 days in a row, finally gave up. I went on line to order more of this product and discovered the price went up to a ridiculous amount. Bye-bye Hydroderm. I actually liked this product very much and I beleive that is did work. They need to hire a secretary.

I ordered Hydroderm. It did not work at all. Total ripo off. I have tried to cancel this account and keep getting put on hold every time I call. They keep telling me that their system is down and they cannot issue refund. It takes around 45 minutes for someone to answer the phone on the phone. They put you on hold and then drop the call when you are calling to return. I did speak to one person last week who claimed that they will take care of the refund and to date, isntead of a refund, I received just another charge on my credit card. I am ready to scream and will never, ever ever order from this company again.

Product was ordered on line and delivered within the stated time frame. I was dissatisfied with the product and returned the unused portion as required to cancel my membership. I contacted the company by phone to insure that I would not be charged the 90+ dollars for a two month supply. I was assured by two different supervisors that I was be excluded from any further deliveries or charges. I did not receive any additional shipments (I did not want additional shipments), but I was charge $90.93 cents. I contacted my bank, filed a claim but ended up still having the above amount subtracted from my checking account. I also filed a claim with the Better Business Bureau of Culver City. If this problem is not rectified, I will have to close my bank account------------this is extremely frustrating.

THEY TOOK AN AUTOMATIC PAYMENT FOR THE PRODUCT FROM MY CHECKING ACCOUNT AND I DID NOT RECEIVE THE PRODUCT. I HAVE CALLED 3 DIFFERENT NUMBERS AND NO NO ONE ANSWERS. I CALLED WELLS FARGO AND TOLD THEM TO PUT A STOP ON AUTOMATIC PAYMENTS. I AM STILL HAVING TROUBLE GETTING A REFUND.