I ordered a " free Sample" I paid for the shipping with my credit card. I cancelled any future shipments. They charged my card anyway and didnot send the product.
I contacted them in an email and called them. They promised to return my money. They have not. This has been since July of 08. I am no longer able to reach them. None of the numbers I have work.

I have been a long time user of Hydroderm, and love the product. Since May of 08, I have been charged 3 times for the product, yet it was not shipped. After going through calling 3 phone numbers and e-mailing (I even sent a letter via snail mail, no response) I still have heard nothing.

The way to get results is to file a complaint on the web with the FTC, and the Better Business Bureau. (CA)

The good news is, and I hope this helps others, I found the company that has processed their orders since November. Their phone number is 1-888-255-1137. If you have had a charge placed on your credit card since November, this company will credit your account; they are aware of the fraud and will not process any more orders with Hydroderm. Contact your bank with the dates of the charges (if you used a debit card), get the phone number of the proessing company, contact them and see if you can get a credit. File a complaint with the credit card you used. If you used a debit card, you may have to cancel the debit card to prevent further charges, as my bank stated. I also found 2 websites that actually sell the product, the 1 oz bottles for $45.88 and 49.99, just google "buy hydroderm wrinkler reducer online" and the legitimate companies will come up.

This posting is 12/16/2008. Time is important, contact your bank/credit card co. imediately, or the debits/charges will continue. This has been so frustrating, especially since I love the product. One posting even stated that they lived in CA and went to the building listed as their address, and there were boxes of the returned product at the door and no one to collect them, no one answered at the run down building.

It is pathetic that a company has chosen to treat their loyal customers this way, and continue to scam new clients. The product is still available elsewhere, so SOMEONE is getting the product wholesale and selling it. Shame on the management at Hydroderm. I would love to find a replacement, but I really like this product.

Good luck.

Website inaccessible, told the 'computer system is down' then, sent email (it went through) to cancel membership i.e. delivery and charges. After 2 months of seek and find, still charged bank account $69.00. Phoned 800-840-686 and told me 'take my name and number and in 7-10 days someone will get back to me. Sounded like a call center... Was told computer system down and she could not access my name, number, etc to Cancel or Refund. She did not have any other phone number or contact, but gave me the address listed. NOT HAPPENING!! I am out of work, widowed, and on a fixed income, so this put me with no food for the week. HELP! Anyone know any other information to pursue this scam? What do I do next?

I sent the product back but never recieved a refund.

I was told I could discontinue my order at anytime. Wheni tryed to reach them, there web site was not functioning, when i called the phone number i was puton hold for 35 minutes and then discoected. this happened twice. mean while they continue to bill my credit card.