I have contacted the Southern CA BBB and they followed through on my complaint to the point where they contacted Alena Internet Corporation, received a reply from them noting that I would receive credit to my credit card account.. Several weeks passed without credit being applied. I contacted BBB again and was apprised that they could not take additional action.

I received the trial Hydroderm product in September 2008. Approximately a month later another order was received per their contract . I contacted them and was provided with an RMA. The same day I returned the item, unopened, via UPS with a tracking number.
After waiting several days, I contacted Mr. Gary Yeager at Alena Internet Corporation, He stated that their computer system was still down and he requested my credit card number and said a credit would be applied in approximately seven to ten days. Subsequently, his office closed down and their internet address and telephone number disappeared.

In early January 2009, I submitted a completed "Consumer Complaint Against A Business /Corporation" form to "The public Inquiry Unit" in the Office of the California Attorney General, P.O. Box 944255, Sacramento, CA 94244-2550.

I suggest everyone that has had similar experiences with HYDRODERM to also contact the Attorney General's office at the above address at the earliest.

To day, February 4, 2009, I spoke with a Hydroderm Customer Service Agent using the telephone number 1-877-312-3648 as noted on Hydroderm's present internet advertisement. The agent said that they purchased Hydroderm in the last quarter of 2008. He seemed astounded when I discussed my problem. He could not provide any data relating to the whereabouts of Alena Internet Corp. He was so hesitant answering my inquiries.

I have tried all avenues to contact someone at Hydroderm to cancel automatic shipments charged to my credit. All phone numbers are disconnected, the website cannot be displayed. I want some confirmation that my credit card will not be charged again for the product. I want no more products shipped to me.

I purchased a trail bottle of Hydroderm, and was able to reach by the given Phone # to cancel any further shipments. However, I did receive another in the mail and notice of another on its way. I cancelled through email once again and have not received any response. The phone # provided is no longer a working #.

Please help I am being charged $79. For each of these unwanted deliveries of a product I felt was totally useless!

Thank you so very much for your action in the matter.

Dorothy Johnson ([email protected])

Customer service account links have terminated and all alternate contact solutions are a dead end. These guys have a decent product but supply rapid-fire a surplus of product - way more than needed - and then said to just postpone additional shipments until use caught up with supply. It is just about time for them to ship more and I still have a surplus so I went on the sight to postpoce again and all customer contact roads lead to nowhere. My bank now has to cancel my card and reissue in order to avoid additional processing of orders I do not wish to authorize. Pretty inconvenient!

Have tried numerous times to get a credit of $90.93 on my credit card for Hydroderm product returned prior to expiration their trial offer. Phone number for Hydroderm is no longer in service. Now I see their billing outfit, Alena Internet Corp, is in Bankruptcy.