Trial offer was nice, loved the product used the whole bottle, was only to pay S/H. Credit card was charged $89.oo. I called they said it was for the next 60 days of product which I had not recevied. It finall came but it wasn't the same product, it was terrable, made a mess of my face. I called to report the defective product. The offer to reduce the price...No I want to send the stuff back so they can see what is wrong and I want a new bottle becuase I have paid for it. They promise to send a bottle out free of charge I will get it in 4 days. That was 8-26-08 I have still not recevied the item. Another charge of $89.00 appears on my credia card. It is 9-25-08. I have called 5 times. Each time I call I am told "the computer is down, please call back tomorrow" or "the system is down call back Tues or Thrus." Today Iasked to speak to someone higher, I was put on hold for 12 mins. The person that came ont he line identified herself with differnt name but was the same person. I called her on that so she hung up. I am more than discouraged with web orders. I will NOT do it again. BUT must get this cleared up ASAP. They have my Credit Card number. BEWARE!!! I am sure there are REAL products and REAL companies that provide items in Retail store that work just as well, its just finding them. I was the sucker on this one!! :-(

ORDERED THE FREE TRIAL AND FOUND OUT THEY WOULD CHARGE MY CREDIT CARD FOR THE NEXT MONTHS. I DID NOT AUTHORIZE THE CHARGE, DO NOT INTEND TO PAY THE CHARGE, CAN'T RETURN BECAUSE CUSTOMER SERVICE WILL NOT GIVE ME THE CORRECT RMA NUMBER TO RETURN, NO CUSTOMER SATISFACTION.!!!

MARYLEE

One of the sponsors on WebMD was Hydroderm. Thinking that WebMD would certainly not sponsor an unscrupulus company, I ordered a "free trial" of the product.

It was only after I re-read the information that I realized that Hydroderm would automatically send product monthly and change $80 to my credit card.

I ordered the product on September 5th, and as of today, have still not received the "free trial". I have been calling this company for two weeks to cancel the free trial and to be removed from their "club", and for two weeks have been told that their "system is down and that they cannot cancel my account until their system is up and running.

Getting nowhere with this company, I had to call my credit card company to have charge disputed and received a credit.

Seems strange to me that their system could process and bill my credit card, but I cannot speak with anyone at Hydroderm to cancel any further "automatic" orders.

What a SCAM!

I did not order the WAY overpriced anti-wrinkle cream they sent. I wouldn't have ordered this; I don't have wrinkles. They sent the "free trial" indicating they billed my credit card, even though I cannot find the charge but they said they will bill an additional 84.00 after 30 days and then send me more every 30 days for $100 a pop!
They indicate that I can cancel it on their website. The website is down. Or, I can cancel via a phone call. When I was "next in line" to talk to someone, I was disconnected.

Hydroderm is a scam they advertise free sample but in fact they charge you 82 dollars every month on your credit card no way to stop them if you sign up to receive the 5.95 free sample... Do not fall for this scam safer to buy out of a store, After you order it from the web site the numbers they give you to return it or cancel your order do not work and they enroll you into a program of which you are billed each month for their product, with no way to cancel... TOTAL SCAM DO NOT FALL FOR THIS.