I've been scammed by Hydroderm, as I am finding out so many others have. I can't believe they have gotten by with this for so long! I can repeat word for word everyone on every scam site has said about them. Misleading advertising for free trial! Just pay for postage. I see many different prices folks have been scammed for. They must have gone up! My scam cost me $74.95!! I tried to get ahole of them last month..put on hold on the phone too long...and never had a reply from the website. To return the pkg. of $75.00 facial products, I have to have a special number from the country, called a RMA number. Finally got that, but now I have to go to the post office, pay for the return shipping myself, and send the Hydroderm people the tracking number, before they will remove the charge from my credit card! Not only that..I am stuck with the first shipment! The one from last month that I could not get ahold of anyone about! They confirmed that I'm stuck with that one! Who do we send official complaints to about this? Better Business Bureau in California? Attorney General, California? It appears that they have been doing this since at least 2003! I also notice that they have had many different postal addresses over the years! I am so mad that I let this happen to myself. I am a Senior Citizen, living on a limited income. I thought this was a way I could try a product for free and get the free 'samples'! These are full size products..and cost me $74.95 that I cannot afford!

I used to use a lot of products from Hydroderm. I used to always order online and never had a problem up until now. Off lately I had ordered for a product that was supposed to be a free trial I had to only pay for the shipping and handling. That sounded like a good deal to me so I ordered for the free trial. After a month when I received the free trial and I was told that I would be charged certain amount and if I was not willing to pay I had to return to the FREE SAMPLE. Isn't that weird? Why should you pay for a free sample or return it, it is supposed to be free and returning it also costs money doesn't it. What a rip off! I am very disappointed with Hydroderm. I will never order anything from them again and make sure that none of my family members order from them too.

Cannot get in touch with company to cancel product shipments charged to my credit card. Product does not work, do not want to continue with this company. phone numbers donot work, e-mails do not work. Help!

Ordered the "free trial" of Hydroderm advertised in a banner on my computer. Tried it - didn't do a thing but burn my eyes and skin. Cancelled my "free trial membership" before the 30 days expired so they wouldn't keep sending me, and charging me for, more of the stuff. Six weeks later they've hit my checking account with a surprise $75 charge. Called them to ask why - APPARENTLY IN ADDITION TO CANCELLING THE FREE TRIAL MEMBERSHIP - YOU MUST ALSO SHIP THE EMPTY CONTAINERS BACK TO THEM... AT YOUR OWN EXPENSE! Now they are refusing to refund my money. BEWARE OF THESE KIND OF "FREE PRODUCT TRIALS"... all their fine print in the internet AGREEMENT when you click on the "I agree to these terms" could make you end up having to pay for a bunch of JUNK that they can't sell honestly.

trial order of the facial moisturer and anti-wrinkle cream was returned 91208 and credit card was never credited with 74.95 i was reassured by 2 supervisors that the item was received with the appropiate tracking no co declared bankruptcy