I apllied for Hughesnet in May 2008. I called for rebate info in June 2008. I did not call for service because I had not checked the service or tried to use the service. When the installer hooked it up, he asked me to sign and told me that everything was working. I saw the computer was online(but it wasen't) so I signed and he left. I was in the process of building a house, so checking for internet was not the first thing on my list of things to do. Later around the middle of July I checked it and it didnot work. I first tried to call Belkin, the Router company, They directed me to Hughesnet. I also called the installer, who directed me to Hughesnet. I called hughesnet and they gave me some instruction on disconnecting it and letting it sit before reconnecting it back up. I did this and it didn't help. I didn't call them back right then, because I didn't have time. I called back in August when I really needed the internet service. They said it was the modem and they were sending out another one. Now it is September 15th 2008 and I still have no service. Now they say that they cannot credit my account for no service for these months, because I did not call. and there is no telling when I will get service, because the modems are on back order. So I have never had service and still do not. Whats worse is they will only credit my account for 17 days, the time of the last call August 29, 2008. I am sending this to Better Business Bureau and to my Lawyer to see what can be done. Thsi is not the end of this. They will not take advantage of consumers in this manner.

They are ripping me off $100/mo for so-called High Speed satelite internet. Most of the time, we use 28.8k dialup modem because it's faster. Also, we get 'throttled' regularily after about 5-10 MB of downloads instead of the 500MB/day advertised.
The help people can BARELY speak english and simply thank you for calling.

This company is completly misleading. First of all I ordered the service online and paid the upfront $400 equipment fee and the 1st month fee of $69. When the installer came to the house he put up a pole in the back yard facing the house for $125. I started the service up and began downloading my Norton and Windows updates then poof 10 min later i was creeping along slower than dialup. What they fail to tell you is on service plan PRO 1.2mb download speed you can only download 350mb per day. So you have approx. 291.6 seconds per day to download something and you get stuck on their FAP (fair access policy) wich brings you down to about 20k/s. Regular surfing the web is about 1 hr. When i called the service line they replied well just wait 24hrs and it will be fast again. Woohoo another 291 seconds. Lucky for me I am within my 30 day window of return for 1/2 what I paid. This is the biggest ripoff I have ever seen with an internet provider.

HughesNet provides about the worst product and service of any kind that I have ever endured. If you're thinking of using HughesNet, DON'T DO IT unless (like me) you have absolutely no other alternatives for broadband, in which case you should be prepared to suffer. A longer verson of my own tale of woe can be found at

http://guppylake.com/nsb/HughesNetSucks.html

For all of you Hughesnet customers...I hear your pain...Moved out to the country seven years ago, and said, Goodbye to dial-up, once we heard Direcway was coming out to the boonies. It was great for a few years, until Hughesnet took over. I know that you all know what I have complaints about, so I won't bore you with the explicit details. All I have to say is...I totally look forward to never having to see "Web Accelerator Client Error" or "This Page Cannot Be Displayed"...Most of all...I will never have to speak with, or should I say, try to interpret what some non-speaking English techie on the other end of the line who is acting like they care or really know what they're doing. Nor will I ever have to spend more money for some "truck roll" with still no results! Anyway, long story short..after much Googling, I have now resorted to Verizon Wireless Broadband. The USB720 modem has been a lifesaver! Definitely use the extension cord provided (thought that was silly, but it actually improved my reception) One downfall, viewing videos is tough. I've resorted to choosing short videos, because I can let them streamline (they'll freeze up the entire time) however, after the video has downloaded, I press play, and can view it with no problem. DO NOT CHOOSE THIS SERVICE IF YOU'RE A HEAVY GAMER! Wanted to share input for those that felt hopeless like I use to be...P.S. Does anyone have any ideas what to do with that huge a** dish?