Hughes.Net is unbelievably bad. I have had the service for 3 years and have had nothing but troubles. Each year I have to pay for them to come back out to "fix" issues. The last time, the installer told me that Hughes will regularly take blocks of bandwidth for corporate customers and just leave individual users without service and make them pay for getting it resolved. The last time I was changed to a different satellite. This worked for 2 months before the same problems started happening again. Continual intermittent outages. When calling tech support, their solution is to unplug and replug in the modem. This can last from 3 minutes to 3 hours before it fails again. No one at Hughes has any comprehension of what is going on or if they do, they deliberately do not resolve issues. This company is as bad as it gets. Speeds fluctuate from fast at off peak times to slower than dial up during the evening hours. It takes about 30 minutes minimum to get to speak with anyone in the United States - not that this ultimately makes any difference. Everyone - repeat, everyone reads off of scripts. There is not enough bad I can say about this company. My advice is find another way if at all possible. Do not sign up for Hughes if you have any options at all.

Unbelievable incompetence in addressing the most basic ISP service. Extensive waiting, inefficient routing without ability to transfer. Expect to invest a couple of hours with the computer illiterate staff. Seriously laughable. If there is any other choice in the universe, make it.

A complete scam. If you have HughesNet, drop them. If you are considering HughesNet, dont ! The only way to fight them is to hit thier pocketbook. I cant hurt them much by myself, but if we as consumers stick together and cost them money, they will change policys. If you continue to let them scam you with thier lies and BS restrictions, they will be happy to do it.

I am not the type of person to just let someone rip me off and get away with it. By the first of the year, I should have all my ducks in a row and then its bye bye Hughes !!!!

I have had Hughes (Direcway) for several years. I also am tired of calling for service and having to hang up on the average of 4 times before and IF I get a person I can understand (yea for out sourcing). I call for service someone comes out my signal strenght is 80 again for a few months then it drops to 55-60. They never support the antenna securely or a part goes bad. This was ok until my warranty ran out. GOD I HATE THIS BUSINESS...

Phone companies won't run DSL into remote areas because god forbide they would lose a little money and the CEO could not buy another toy. Our politicans could care less, hell they stopped caring about Americans years ago.

This can all be stopped.........simply STOP STOP STOP STOP VOTING FOR THESE CROOKS WHO LIE TO US ALL THE TIME. Want to stop outsourcing, amnesty, absurb profits by oil companies, get out of Iraq, stop these rip offs by big business.................THEN DO NOT VOTE FOR EITHER A REPUBLICAN OR A DEMOCRAT............SENT A MESSAGE AND VOTE THIRD PARTY...........WE CAN DO BETTER NO MATTER WHO WE ELECT. If either current party gets in then it serves us right and all this will just continue on.....................Personally I beleive all big business that affects the populaton as a whole such as the mail, gas, cable, tv, internet especially , etc should be regulated by an honest government.....Remember when gas was cheap - regulated, Remember when phone was cheap - regulated, etc, etc, etc............Good Luck to Us All

We have had hughes.net since directway as well as direcway TV. The TV service has been dropped but as for the ISP its was all that was available for us. (A all to exploitable situation of a mjority of its customers) Well thats no longer the case amen.

The weather interruptions, the iced up dish and the year round garden hose fix are gone. But the service never provided anything near what was advertised. It is not even twice as fast as dial up and uploads... That it is advertised as high speed alone is proof enough of theft.

The technical support has a uncanny way of securing its own, and the customer suffers the consequences of this. They nuke your browser and let you find your way back to the servers or call tech support most all other isp leave a notice that such has accorded.

This off shore corporation "American INC." IS VERY DEFENSIVE. This complaint is being type up on a computer that is not currently connected to hughes.net. Last year about this time if I were to try and type or surf to any kind of consumer sites the page would not load or the browser would crash. It took several system recovery's and weeks to finally get to the Federal Communication site and form which upon being half completed the browser crashed that is how well they track their customers as they keep an identical copy of your machine on their servers. Unfortunately for Hughes.net the next day. The first thing on the Feds site that loaded was my uncompleted form and miraculously I was able to finish and send it with notice of reception. The first of which I was able to do well being a disgruntled customer! A little over a year and a half!

Immediately after this form was filled out the service went from being deviant to some what usable. They harass and sabotage their disgruntled customers like no other using allowing groups of their "loyal customers" and technical support to do it. They obviously make quite a bit of money out of dropped services with their 15 months "free sabotage" plan. I can not even keep track of the software that they figure is not secure enough for their service as you would never be notified it just would not load or work correctly.

The installer loaded a "pocket" disk into all the involved computers on the network which the ADMIN comp ran 45 minutes! Come to find out there was no need to install any software and resulting keylogging and root kits were dealt with for over 3 years, these programs had Dell stumped for over a year and the computer is pretty much useless today. If you were to have to log in for any reason , account info, e-mail you eventually lost control of the computer and the techs would nuke your machine with no notice or the hack would do it to.

If its all you got . You have my sympathy. If not the only people they really answer to they will keep you from communicating with their that bad, their illegal.