I ordered hughes.net, and was advised thru the sales rep that I needed to sign up for the small business plan for home networking. I had the business equipment installed and the installer never stuck around to see if my speeds were acurate for the plan I was on. I spent over a week for hours at a time with the technical department trying to troubleshoot the speed issue. After a week had passed I get a phone call from a foriegner that says they cannot fix the problem and are closing the case on my problem file. I called and said I wanted my money back for what I paid for and didnt receive. IT WAS A BIG NO. I have fought these folks long enough. I called the bank today and filed a dispute with my credit card for this charge of 450 dollars.
These people are the worst people to deal with. Even corporate which I contacted and still didnt have any resolution. I need all the money back that they took from me.

I suspected the worst when Hughes.net sent me an email explaining that email service would be down on 4-26-08 for a few hours while they "upgraded" their service. My suspicions proved
valid. It is now Tuesday, 4-29-08, and I can't even log into their site, let alone receive any emails. It simply will not load. I get the
ubiquitous message that they are experiencing problems.

I guess so.

We live it a rural area, and this is the pretty much the only option we have. Lucky us.

Will they prorate this month's service charges? Will they ever get things up and running? I'm not counting on it. What am I supposed to do, text message everyone?

The whole thing reminds of a couple of years ago when US Air bought out America West Airlines. Even after all this time, it isn't straightened out.

Personally, I hope heads will roll at Hughes.net. I am not a happy customer right now.

How is it that all of us can suffer the same issue with the AWFUL service by Hughes.net and they just keep taking the money out of our pockets?!!!

If the wind blows there is no service (I live in Kansas for God's sake!), if it rains there is no service, if it snows there is no service, if the sun shines a certain way there is no service, if Hughes makes an "Upgrade" (God help us all) there is no service, if a bird flies by and poops...you get my point.

I beg our county government to PLEASE run cable in our rural area...someday I hope they listen.

How about that email upgrade? Supposed to be up by 1100 Sunday morning, here is Monday and I still have no email .. every time they do any type of upgrade, this happens. One broken English help desk person told me one time (after they deleted all three of my accounts) that email is not part of the package, it is a plus and they don't have to provide it at all so when it works, it is a plus, but when it doesn't work, oh well.

Due to no alternative for high speed internet upon my relocation to rural New Mexico, I subscribed with Direcway.com, which has subsequently changed names to Hughes.net. For the first 18 months starting back in 2004, the service was good. Not as fast as the ADSL I had at my previous residence. Things started to slow down and Hughes offered to sel me a new modem, an upgraded model with much higher speed capability. Ever since I purchased the new DW7000 modem, the hughes service has gone straight down hill. In the past year the modem simply dies and I have re-booted it over 400 times. The service has been getting consistently slower. Must be the additional users they are subscribing that now has their satellite overloaded. Since October 2007 I have made over 8 calls to Tech Service to complain about simple web pages that will not even load. You get a fix and a speed test while on the phone, but 2 hours later the speed has again dropped. Since 2004 I had never exceeded the Hughes Fair Access Policy. Then when I returned home one evening, the FAP was implemented. The net result was, even though I turned off my PC and unplugged the Hughes modem, that I was over the FAP limit and had literally no internet for 5 days. Hughes could not explain how I continued to be over the Fair Access Policy limit when the modem had been unplugged for over 30 hours straight.

If you live in a remote rural area, you have little option other than dial up, however at a $64.00 per month difference between dial up and Hughes.net, I can accept the slower speed at a reasonable price.

The concept was good and possibly before they overloaded their satellite capacity or only allocate a minuscule part of the satellite capacity for their broadband ISP service, it was acceptable to pay $75.00 per month when there was no alternative, but $75.00 per month for dial up level service is criminal.