I was being capped off @ 200m daily when I am paying for 375m daily. Hughesnet did acknowledge this error but refuses to refund in any manor! I will switch asap. DO not go with hughesnet. Look at all options first!

DO NOT EVER SIGN UP WITH HUGHES NET!!!
They are the worst ever, had them for 5 years and have had to buy something new EVERY YEAR that cost about $1000, "Oh sorry your warranty just ran out", two years it was a new modem once a new transmitter, was suppose to be a 2 watt, but the installer put in a 1 watt, what a fiasco trying to get that resolved. The installers they send out are just a bunch of bumblefucks.(Pardon my french, but its true.) One tech wanted to increase the wire size between the dish and my modem so the web pages could download faster on a bigger wire. Silly me, I fell for it, cost me $600 and I had to pay the tech in cash, he didn't give me a receipt. You probably know more than they do, like calling India for customer service, oh did I say customer service?? It does NOT exist in this company. Have consistently gotten DL speeds of less than 60KBPS, for the last 3 months. For $100 a month, we have gotten slower speeds than a dial up modem "oh, we are working with it, no we don't have authority to switch you to a different transponder, no we don't have authority to switch to to a different satellite" I am about four crappy speed tests from going back to dial-up, it is definitely about ten times faster than hughesnet crappy service. Five years of frustration is just about enough. We had STARBAND for four years before this, they were as bad or even worse. I would LOVE to find someone who would sue the hell out of them. NO they are NOT getting a cancellation fee out of me, our time limit is satisfied.
DON'T EVER BUT HUGHES NET OR STARBAND!!!
If satellite is your only choice, stay with your dial-up service.
Want to sue 'em, e-mail me [email protected]
PLEASE DON'T BUY HUGHES< Everything bad that has been said about them in previous posts it TRUE.
-john

Have had Hughes net for 8 or 9 months now, and intiallly thought it was a great thing. Then we started haveing few little thunder storms. the service went out, called Hughes.net. talked or tried to talk to this real English sounding name with a heavy accent, that I couldn't understand, gave me reference number and passed up to a "higher level" they give me ref. # and pass to "higher level", by this time I am sure I am going to be sent on to talk to Ho ward Hughes or at least his clone. But not so lucky I am told to call thios service agent. All and All i got service back in 4 weeks. And the service man tells me that the sattelite will continue to go out, because it has been installed on a metal roof, and something about the metal and the satelite plus a little lighting knock satelite out. The original installer did not bother to tell me this.
Sure enough in about a month, another thunder storm, no service for 3 weeks. called every couple of days and would spend hours being swithced to higher levels, never did see HOward but I think I caught a glimpse of Walt Disney. This time the service man comes and we have to end up paying him 125 dollars to take the satelite off the roof and mount on a pole.
Thought we had a fix, Right?
Nope within 3 weeks it is out again, just rain and clouds this time. called repeatedly, get nothing done, now over 2 weeks w/o service. I called them and told them to provide service by 5PM the next evening or that was it we would no longer pay them 80 dollars a month for nothing and would at that point unhook everything from the satelite. WHAT CAN WE DO?

I have called so many times about our bill, I could scream. Hughes.net is charging us $5.00 per invoice. I was told the last three times I called if I received my invoice via email no charge. Today I was told I either give some one in the Phillipines Islands my card num. and have the bill it, or I will continue paying the $5.00 extra a mth. The bills change almost every mth. I have not changed my service, Whats up with this? Its it legal to put a fee for sending a bill/invoice out? If every comp. we dealt with did this, we would have an extra few hundred on top of our bills.. LOL this is By far the Worst Company to date I have dealt with.

Sent via e-mail and mail:

July 21, 2008

Mr. Pradman P. Kaul
President and CEO
Hughes Network Systems, LLC
11717 Exploration Lane Germantown, MD, 20876

As a long time customer (Eight Years) it is sad to see the state that Hughes has come to. I have hung in their through Direcpc, Direcway, and Hughes.net, but today I wish I was using some other system. I have both personal and business accounts with Hughes. While I applaud Hughes for trying to keep up with all of the new innovations, the procedures for implementing these changes are very amateurish, and your planners should be fired.

You can verify my accounts through today’s incident report number 2304118. Since I plan on posting this on the various blogs, I will not include additional information. Hughes did a web conversion starting July 18th for your web hosting. In the last six months Hughes has done numerous upgrades, and the implementation has been worst each time. Key data in large contact files has been lost, implementation has been started, but so poorly implemented, that it was abandoned. Hughes boosts about the ability to get e-mails anywhere in the world for travelers like me, so I have store my e-mails on line. I maintain a history of e-mails on your server to preserve them. There are at least five hundred.

But these past few days have been unbelievable. An e-mail came out from [email protected] that was three short paragraphs long stating: (1) here is where you go to get your e-mails in the future, (2) we are changing our billing name, (3) here is where all of your old information is, and by the way you have seven days to “retrieve” it from the old server.

In this computer age, is it that hard to write a program to move the old e-mails, and my 300 plus contacts? I contacted your 888-390-1243 number for help. Those in India who answered your line did not even have the correct information such as the old or new website. The man that was assisting me tried to help, and was assisting me in the transfers, but it was taking hours. (and I do mean hours) This continued as he worked his way through the files, until his manager told him that he had to stop, as it was my responsibility to transfer the information, even if I had to transfer them one at a time, not in a group as he was doing.

As to the contacts list, there does not seem to be a download feature to enable you to download all at once, and if there is, the instructions are certainly hidden. As a CPA, I would be ashamed of treating my clients this way. As a litigation expert, I also know the value of maintaining these e-mails, so I have no choice but to spend the time to transfer them myself. What has happened to your customer service that you imply is there in your national advertisements.

If I had the time, I would change my business and personal e-mails. As it is I have wasted time trying to figure out the instructions that were provided, and writing this letter. That I took time to tell the CEO of the problem is an indication of how upset I am about this situation. This is one of many implementation problems I have encounter with Hughes in the last six months. If you expect to keep customers, you had better get new planners for you implementations.