HughesNet bandwidth status meter is not a meter.

To quote their FAQs:
"Will the Status Meter show me how much data I have left in my Daily Allowance? Not yet...".

It is not a Status Meter, it will merely indicate the status of a 24 hour punishment.

Hughes should not punish excess usage when they can not provide monitoring to the paying customer. Obviously Hughes monitors the traffic and could easily upgrade this 'status meter' but prefers you purchase a 'token' to get out of jail.

Chuck

I just recently got hughes.net...the first day they cut my service the fair act policy...I hadn't been online for anytime, just a short period...<br />
Last night I was online, my pc almost came to a halt...I checked and it said I had exceeded my time...<br />
I called and was told it would be down for 24 hours...I have been told by several people it would be 4 hours...my son got hughes also and he was told 4 hours...we are being lied to and they take enough hard earned money for this lousy internet service...I believe there should be a class action law suit against Hughes.

DO NOT USE Hughes satellite service! You will be better served and happier with dial up. AND if you don't even have a phone line then just go WITHOUT internet service.

It is a waste of money and time. They limit what they say to you and never hand you a real contract. All things are listed on their website IF you can look at it. I got the phone off the front page of the site in a spare moment at the library so I could keep my job that I was lucky enough to transfer to home. Everything was agonizing and the cost, because of the troubles, really makes you want to throw up.

In the sales call they make it sound like there is no obligation in the 30 day trial period. WELL...

The installation and equipment is $400.00 They do NOT tell you that you will only get $200.00 returned IF you mail it back to them (In Maryland, I am in California). Meaning I have to pay for the shipping...AND this is the best part. IIIIIIII have to un-install it!! So what happens to older people, they let themselves get screwed out of this small portion because of the hassle and the danger. Should I risk my life going up on the roof to uninstall the equipment???? What happens if I fall and hurt myself...or die...are they liable? Well... they stated to me on cancellation that they are not responsible for uninstalling, so I ask where can I find that on your website or in the disclosure I never received in paper or email? I had to keep digging and digging and eventually found it. BUT...it is NOT something that was "presented" at any time nor was there a sign off by me listed on the so-called "contract" that specified the disclosure it was on. Everything is vague in conversation and all they can do is apologize, which by the way is very often, perfunctory and annoying. Basically it says 'what a bummer' and 'nothings gonna be done'. So I just said give me case # to document.

OF course I will be pro-rated on the first month's service that I used about 10 times. Shoulda called sooner.

Oh YES. And as I got my Return authorization number I realize she is giving me the info to handwrite on the returning equipment. They don't email you anything or send you what any business will officially send you. What a Mickey Mouse outfit they are. AND of course I have to pay for the return shipping which I have estmated at $75.00

So let's review: I will get only $200.00 refunded less the $75.00 shipping I will pay, plus lost time of work, which leaves me $125.00 if I do not use that and more for any injury I may incur uninstalling their piece of SH-- equipment. Is it worth it or can I get more out of it by creating a bonfire and watch them melt, distort and blacken.

It would probably make me feel much better. The other way may give ma a stroke or worse. I really feel sorry for the other suckers who dealt with this longer than I did.

Good News for me: I found a wireless DSL Broadband connection that is underground. I have a pole on my roof and the connection is excellent!! I am soooo sorry I didn't know about it before. I only want to keep my job and HUGHES should help people do that too!! Not just their customers but their employees. Once too many people get dissatisfied they will lose money. Do not invest in this company either.

And one last thing, the way you have to dig to send them an email is really sad for an Internet Service Provider. Even the idiot I cancelled with sadi I'd have to write to them for contact because she didn't know, had trouble finding it and never bothered to find out or just a real idiot!

Another terribly dissatisfied hughes customer. A speed check showed 99K on a $79/month connection, but like other's I'm stuck. Non existant technical support, idiots in in india and huge fees. Finally located a guy who understands the systems in our region and can help with hardware but these people really suck.

If there was a way to torpedo this business and start another in it's place I'd be one of the first investors.

Direcway was a better service , least if u hit fab after several hours u could surf again... Now with hughes u lock out for 24 hours, I'm on fab now and its slower then when i had dialup at 24,600 bps. I think they add megs to the usage cause i know i didn't download what they stated. I know for a fact there usage page missed 2 days and they put me on fab. Called and talked to a guy from india that i couldn't hardly understand... He agreed with me and said they where upgrading there software and a lot of people where hit with fab that should not be on it... There is nothing we could do about it cause there service is not guaranteed.

Think the 200 megs n the 24 hours they hit u with is a nightmare .I had satellite internet for over 6 years now. But hughes compared to direcway is a nightmare. I'm not locked in now but called the other day to upgrade to there 69.99 a month. Think that this is extortion. But didn't cause i would be charged the 10 for the upgrade and 20 more cause they said i needed the newer dw7000. I have the dw6000. Did i mention extortion... I think that is why they changed there policy to make u upgrade.

My other choice was to pay 125 for a new modem then they wouldn't charge me the extra 20 cause i have the dw6000 and a 15 month contract... Or get a free modem with 25 shipping and sign a 15 month contract... No good choices here... I'm hoping the get cable in my area soon. That will be sledge hammer day for the dish and all hughes products.

I would cancel if there was a way to get enough people to cancel at the same time. That is the only way to get Hughes to change there policy. I really don't like dial up but my 24600 connection i had is over twice as fast as there fab.
I hope to start a movement here to get people to cancel so we can change there policy... Its all about more money its not bandwith.