I ordered Hughes Net satellite internet the first week of August 2009. It was installed on August 15, 2009. After a few days, I noticed that the speed had dropped to even slower than dial-up. I called Customer Service and told them to disconnect the service because I was not paying twice as much money for slower service than I was getting with dial-up internet. They informed me that I was only allowed 200mB of downloads per month and if I went over that threshold, it would slow my computer down for that day, but would refresh every 24 hours and that I should be okay the next day as long as I didn't download anything else. So I agreed to keep the service for the rest of the 30-day period in which I would be able to cancel without obligation to contract. Just a few days after that, I was again experiencing problems and wasn't aware of anything else being downloaded, so I called Customer Service back to explain the problem. I was connected to someone who did not speak English very well at all--I was having trouble understanding anything she was saying. So I politely asked to be transferred to an American, but she refused. So then I asked to speak with her supervisor, but she refused this also. WHAT GOOD IS CUSTOMER SERVICE WHEN THEY REFUSE TO HELP YOU!!! So I hung up very angry and frustrated and now I'm stuck in a 2-year contract with something that's not worth what I was paying for dial-up. I will tell EVERYONE I meet not to ever do business with Hughes Net because they are the worst excuse for a company that I have ever had the 'displeasure' of dealing with. This is one customer that will not be a repeat, nor a source of referral for the company. My first suggestion would be "SERVICE AFTER THE SALE"--you just can't wrong with that. My next suggestion to them would be to hire people that can at least speak English, even if they are not from U.S. I could go on and on, but I think I have made my point very clear.

hughes net is by far the worst possible internet service below is a few reasons to say no to hughes nets horrible service

1.over double priced some what tripled compared to some high speed internet
2.limited amount of use witch can be used quickly
3.support is freakin horrible cant understand them all foreign people i guess plus they know nothing about the damn system they sell i knew more then the people supposedly tryin to help with stupid questions that had nothing to do with the problem
4.no online game playing on xbox or ps3 at all
5.no video streaming cant even use netflix streaming video uses bandwith quicky
6.once you hit the very limited amount you are slowed down to worser then dial up speeds my dial is actualy better when its like that
7. 2 year contract with horrible prices for equipment

the are plenty more problems and bad things about hughesnet id just have to think about them bottomline if you have a choice avoid them they will brutally rape you big time the only reason i have it is untill cingular 3g or my phone company puts dsl here its not to far away cant wait till the day so i can call hughesnet and tell them to stick there crumby a** service up there a** the main trigger is the fair access policy garbage i mean dont get me wrong there high prices are horrible but i believe it would help lot even if it was unlimited i mean if there gonna rip you off on prices atleast be unlmited and i wouldn feel so raped