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Chris8273
November 1, 2010
Hugesnet FAP
My sister and Brother in law ordered Hughes net because they could not get DSL. AT&T claims the ports are full anyway that's another complaint. But the installers get there first they are told they are going to have to pay $129.00 for the pole and the cement. They tell them no so it gets installed on the roof how tacky. Anyway the service is awful they pay $59.00 a month I think for 1.5 download. Anyway they are limited 200 or 250 MB a day. What good is that? 200 MB ain't nothing. They are a ripoff because the way they advertise on TV it's like you are free to do anything watch thaat video everyone has been talking about download that album. Well an album is about 200 MB it depends on how many songs. All in all this is just a ripoff and the policy should be changed.
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leannekilman
October 7, 2009
horrible internet service
I have Hughesnet Satellite Internet and it is very, very slow! I even upgraded to the highest upgrade and no better, just more money when it's already way above the cost that it should be! I went back down to $70/month and am way overpaying. It is better than dial up most of the time but then when I go on FAP (unFair Access Policy) for merely surfing the net, checking emails and downloading PAID FOR music and games. I get put on FAP often. I also use it for homeschooling. We are out in the country so have no options other than dial up and another wireless service that I will be trying Monday morning (10.12.09)..it's a local service and I pray it works!!! I would love to be rid of hughesnet once and for all!! The one downfall of living in the country. And hughesnet blames it's customers for being bandwidth hogs when we don't even use that much bandwidth!! ugh! And if you complain to them, they don't care at all.
twitter.com/leannekilman
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Karen
June 17, 2009
Very unhappy customer
I want to inform everyone that HugesNet is a rip off. I am in for close to $400 already and I've been signed up for just over a month. I have been without service for several days at a time. The customer support is a joke as well. It takes me about an hour to complete a service call. The first service rep. is never the one to fix the problem, you end up talking to sometimes three or four people before they can make any sense out it.
Yesterday I had had enough. I had been down for two days. I was informed they would have to send me a new modem, which would take five to six days to deliver. That's when I told them I wanted to cancel my service. They are now going to charge me $400 to cancel my contract. But it's my responsiblity to package and send back the equipment. If I don't do that within 45 days I'll be charged for the equipment. They actually asked me to pull the reciever off of my sateillite dish outside and send it to them.
I am ready to sue them. If anyone has any information as to a class action suit in Florida, please contact me. K
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July 28, 2008
worst service ever
I was told one price and it turned out to be four hundred dollars more because he had to place the dish in my back field. In the first place he was sub contracted for the job. A kid who did not even have a laptop to try the signal out. So I have the worst service ever. It is so slow and when I ask about somebody comming out and checking this problem I was told it would cost me. I think I am paying enough for what I am not getting already I will be dammed if I pay these people anymore money. I am about to have my attorney check this out and see if I can get out of the crappy contract. After all I have been lied to since the very start.
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October 7, 2007
Low speed
Huges net boost of blazing fast internet the first two days my internet was fast. I could play videos download pics and send them to friends. Surfing was fun pages changed in a flash. My speed was 100kbs on the first day to day one week later 60kbs when they say up to 700kbs on home package this speed is not even close to what you end up with.
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October 7, 2007
Web Accelerator Error
I am typing this complaint on my father's dial-up. Need I say more. I spend a majority of the time waiting to get online as if I had the worst dial up company available. If everything doesn't run slower then molasses I can't get online. "Web Accelerator Error" I pay over 59.99 a month for nothing.
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September 25, 2007
Worse than dial up speeds for premium price!
When we first purchased their system it was satisfactory. We could expect upload speeds of 194 on the average and 775 on the download this was acceptable. Then after a 8 months we started having eractic speed tests finally we were told it was not our equipment or theirs except that their satellite was now over crowded so for 8 hours of every day we would be getting below minimum speeds because of every one on the system. They have no plans on a new satellite to ease the congestion and continue to sell to more customers. When will this stop? They wont purchase back the equipment we paid for only credit us a few months of the bill when you pay $70 a month for premium services but only receive 1/4 of what was promised seems like a slap in the face Think before you decide to believe them and their advertisements.
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