I bought the subject notebook from Staples and the hard drive is going out. Staples is not able to help, I have to deal with HP. Great customer service Staples. If a consumer has to deal with someone that contact understand plain English we have a real problem here int he US. I would rather pay extra for a english speaking person. When I called HP they told me my warrant expired several days ago which is a flat outright lie. The computer is not even a year old. When I took my computer into Staples they indicated I was covered for 11 year, as verified in reading my warrant. I asked to speak to a Supervisor and they told me the warranty expired. I asked when and they could not answer. I asked them how long the warranty was good for and they sai 1 year. I told them the computer is less than one year old. I purchased it on 12/12/06 and gave it to my wife for a Christmas present. I would be half as upset if it wasn't for being LIED TO. They said they was noone else I could talk to and would have to call back in 24 hours. I ask for the phone number and they didn't even know that. Needless to say my purchasing and warranty experience with Staples and HP is in the barrel!!!