I bought a brand new HP printer..loaded it up with paper (less than the 80 sheets recommended) and the tray broke. When I called their service department (apprently in India) it took 25 minutes to register my claim folled by a request to call back. I called back after another 25 minutes repeating myself they told me they wouldnot stand behind their product. appently they felt it was a manufacturers defect that the tray broke. When I spoke ot Best buy..they said after 14 days I had to deal with HP. Apparently both of them don't want any futurte business from me!