I purchased a cp2025 color printer 3 weeks ago June 22, 2010 and the printer printed crooked. I have been with technical service and customer service for over 10 days to get this printer replaced .I have been given a run around as to why they can't get an answer to the replacement, turns out India has the say so as to how to replace this 3 week old defective printer. I was told 24 hours and still no answer . Still no communication. This company has the worst customer service.