I bought a Hoveround instead of a Jazzy because they spoke so much of their customer service. I have had my hoveround for a little over a year and the battery went dead. I have been trying to get someone from Hoveround to replace my battery for 5 days now, and no one has yet to come. Keep in mind that I cannot walk. I have had to have people come and bring me meals, help me to the restroom, etc. Hoveround said my insurance wasn't responding. I called my insurance co... Hoveround had never contacted them. So I called Hoveround back and explained that situation. They then said they were waiting for my dr. to return their call. So, I called my dr. You guessed it, Hoveround had never called them, either. So, I had my dr. call Hoveround. And I am still waiting. Not sure what the excuse will be tomorrow.