Hotwire=Bad Business I recently made a rental car reservation, but had to cancel the entire trip. Hotwire REFUSED to cancel the reservation. Not only did they refuse to work with me about the reservation, they would not transfer me to a supervisor. At one point I had to ask the rude agent (Chris # 1888) if he was serious when he said his "system" would not allow me to hold for a supervisor. To make matters worse I called the rental car agency directly, they told me they were unable to edit the reservation, but if the car was not picked up they would not charge anything (yes, Hotwire would not be charged).
Don’t use Hotwire, they are crooks!