In June my husband was going to a function in MD. He would be drinking and wanted me to drive him so we booked a room in Fredrick so I would not have miles and hours to drive back and forth. I wanted to stay at the Hilton Garden Inn or another similar level hotel. I thought i had called the hotel directly to ask about government rates. When I spoke to the reservation person he asked me how much I wanted to pay and what kind of room I wanted. He said well I can get you that rate at the Sleep Inn and it gets the highest customer rating. I was taken back considering that I thought I was talking to the Hilton. I said what are there no rooms at the Hilton and he said no that he could get me a room at a top rated Sleep Inn. I used to be a road warrior and I would not normally have EVER stayed at a Sleep Inn. I said I want to stay at the Hilton and he kept insisting that the Sleep Inn had higher customer ratings. When we went to book the room then and only then did I find out I was actually talking to Hotels.com. I said I thought I was talking to the Hilton. He said well they are booked and I can get you a better rate here.

I was not thrilled at staying at the Sleep Inn - it was at least clean and quiet but certainly not to my level of standards - by a very long shot. But as we were only there one night and I would be driving back and forth I took the room.

We just got our charge card bill and there was an odd charge on the bill from Hotels.com. We were being charged a Canadian exchange rate for the date in question. Hmm - Frederick, MD is not in Canada as far as I know. It turns out that the reservation agent for Hotels.com was based in Canada and NOT ONCE did he say one word about being in Canada - just as he was not clear about not working for Hilton. They charged us a $2.78 charge. Granted it was not big but think if they do this all the time - it adds up. They are running a scam charging extra and not letting people know.

This is not the first time we have been overcharged via Hotels.com. We were charged once for a trip to NYC 8 months after our trip and AFTER we had paid for the trip many months earlier. I don't trust them and for those of you who use them - watch your bill - don't be surprised if they charge you bogus amounts.

The "price match guarentee" on hotels.com is no guarentee. I found the same hotel at a cheaper price and they are supposed to match it. The agent said they couldn't because it was below market value. She flat-out lied to me twice during our conversation and refused to furnish her bosses name. The price match guarentee is a lie - there is no satisfaction here or matching. They will simply refuse to match. What a frustration! I will never again use this service for my travel needs.

In March I gave my debit card number to Hotels.com to make a reservation for a spring break trip for my kids & youth pastors fm our church. In the course of a conversation that lasted approximately 30 minutes I ended up telling the Hotels.com rep to cancel the transaction as they did not have sufficient rooms to accommodate the three families traveling together as their website had indicated. At the beginning of the conversation they had three rooms available, I gave my information, I was put on an extended hold only to have a rep inform me when she returned that only 1 room was available with absolutely no other explanation. I told the rep that was unacceptable, cancelled the entire transaction and hung up. Hotels.com forwarded this illegitimate transaction to the hotel anyway and I was charged for a no show. There is no confirmation on my part that this "reservation" was ever authorized.

Booked a room through Hotels.com, received a confirmation/email, arrived to hotel and hotel had no record of reservations, referred to call customer service at hotels.com, was put on hold for an excess of 20 mins each time, then disconnected, after 5 reps, finally got a rep who told me there was a problem with my payment even though they debited total amount from my accnt the same day I booked, missed an engagement I was in Vegas for and matter wasn't resolved until the next day. I have never had an experience this horrible dealing with travel sites. Will never use these folks again!! Sent an email detailing my experience and still no reponse from company.

I spoke with a man last night and booked a room for May 7 - May 11. He read the confirmation back to me before we hung up and everything was good. He gave me my confirmation number. I asked him to also send me an email so I could have a hard copy of what we discussed. When I received the confirmation through email it was wrong. It was for May 7 - May 9 for $137. My total bill was for $237. The confirmation number was also different. I called and spoke with a girl this time and she said I had 2 reservations. One for May 7 - May 9 and another one for May 8 - May 11. The room that I originally booked was 2 beds with a kitchen. When I called and spoke with the girl she said those rooms didn't have a kitchen. The only room with a kitchen in this hotel was with a king size bed. I asked for over an hour to speak with a manager and they were always busy. I can imagine why with the ignorance I dealt with. I called back today because I never received a confirmation from the girl "fixing" everything and to my surprise ... she screwed up also. When I called and spoke with yet another guy he told me my phone # and address were not matching the reservation. I asked again to speak with a manager. When he came back of course the managers were all busy. He decided he could help me. The ignorant girl who helped me the night before put in an address and phone number for someone in Florida. I made them stay on the line with me until I got the confirmation showing the right dates. I'm still worried that when I get there someone else will have my room and the credits they are suppose to be giving me on my credit will never show up. Oh...they did offer me a $100 gift card for all my trouble. The only catch is that it is to be used as a rebate on a future booking at hotels.com. Are they freaking kidding me. I told the girl that I would sleep in a tent on the side of a road before I would book with their company ever again. I also assured them that word of mouth is everything in a business and I would never speak highly of them. BEWARE...my mom even booked a hotel and they got her address wrong also. How hard is it to get it wrong when you repeat it several times and they read it back to you. Something just isn't right with this company. Book through someone else if you don't want a headache.