It's the worst product I own. It seems after you "scrub" your wood floors, you have to get down with a bucket and rag and wipe up all of the filthy water it leaves behind. I had a Floormate when they first came out, and I loved it. The plastic hose finally split on it. So I know how to use it. Evidently there was a redesign. Total piece of crap. I will demand my money back.