I was forced into this refinance by the broker - who threatened to hit me with over $10k in fees if I didn't sign. I had an ARM with Wells, which was coming due, and he told me there was no way they were going to come in at anything below 9%. 1 week before the HomEq deal I received my papers from Wells, and the payment was $20/month lower than the one I was being offered by HomEq. AND - this bit ate up another $20k of my equity. I owe $167, 000 on my house, the county is taxing me on $207, 000 - and I don't believe, right now, I could sell it for $160, 000.

Last year, I lost my job. HomEq "offered" to help me by deferring payments. But they never deferred anything. They took the 8/1/07 payment and spread it out across 7 months - making me owe $250 more a month. At the time, they also reassessed my escrow for $25 a month. I asked about this, and was assured twice that the addl escrow was included in the repayment. I received the deferrment plan - which listed specifically the total amount due in that 7 months, plus the penalties and fees for deferring. I paid every month, on time, as agreed. And, in fact, I decided to pay extra because I didn't see how the $25 was included -- plus I wanted to make sure the $58.21 late fee was paid up front. In December, unbeknownst to me, the clerk shorted my payment to make up for the over payments. Every month, for 7 months I gave the same story... In March I called twice, and was assurred that my account was up to date - and that my last payment would be my last payment. Three days after making my last payment (april 9) I was notified that I owed $500+ in late fees, and that my April payment had NOT been made, because it was short. I called, spoke with two people, who, after very lengthy conversations, agreed with me after I walked them through. I paid an additional $80 to make up the shortage (THEY figured this out). Adn then proceeded to pay the actual amount due... They have been harrassing me ever since. They call every day, but someone is only on the line every other day.

Now, with myhusband unable to find work as well, and work for me drying up... I missed my September 1 payment. They started calling on the 6th. They have called every 48 hours since. They ask the same personal, harrassing questions... Are you looking for work? Why are you getting assistance? Why haven't you gone to United Way? How many interviews have you had this week? It goes on... and every phone call I tell them the same thing - first of all, it's none of your business. I have paid my mortgage faithfully for 12 years - including shorting my children on food, and I have worked some down-right crappy jobs to get us over the rough spots... WHEN I get the money, you'll be the first ones to know... but it never stops them. I've even asked them to do a research on the area, and find out what houses are going for here... Not what I owe, I know that much, if they go at all. We have a lot of houses with utility shut-off notices on them right now... And it's pretty scary.

Additionally, when I checked into a loan modification two weeks ago, I found out that they have reported me as late on 7 of my payments - NOT. According to regulations, they can't (for instance) count my September payment late until October 1. But that doesn't stop them. I'm powerless.

I've complained to the Attorney General - but I don't think that is going to help. They don't do individual representation. There has to be a "class" of people with the same problem.

As a unhappy collections employee of Homeq Servicing here are some pointers for homeowners.

1 Do not take no for an answer, contact Hope Now Homeq will modify almost any loan if it comes from an outside agency. They will tell you your loan is not coded by the investor for a mod, this is crap I see them do mods all day long. They advise the employees do not offer mod if the customer does not ask for it.

They are offering rates as low as %, ask for an afford ability mod, also don't let them tell you that only adjustable rate loans qualify. I have seen fixed rate loans, both first and second modified. Also it seems if you are 2-3 payments behind, they are even more willing to modify and re capitalize the loan. The staff at homeq is very new, most people have less than one year with them in the collections dept, as It is such a bad place to work. Turnover is almost 100% within 6-9 months. Good Luck

We finally sold the house that ended up under homeq servicing scumbags. I feel for all of you that are trapped with them. The only advice I can offer you is to keep on top of your accounts and try not to speak to them on the phone.

Our loan was sold to these scumbags. Our credit is excellent and we own another home with a local bank. Our local bank does not sell their loans. That is another key to peace of mind. Go local when applying for a mortgage and make sure they do not sell their loans.

As for the person who said they never had a problem, they are most likely employed by the scumbags and are not telling the truth.

It looks like we got away just in time as they sent a letter saying they did not like our insurance coverage. Luckily I knew what they were up too and got rid of them.

I became pissed when I sent a payment to them through the mail and they didn’t receive the payment for 6months after the fact. So I had to put a stop payment on the check which meant that I no longer had the Money for that month’s mortgage. They were also aware of that fact. That the check was lost in the mail. They didn’t check the date on the mail, when it was sent out.

Also that I cannot receive a statement with out requesting one. They have to have a request form for that should automatically be sent to us anyway. All the other mortgage companies that I have dealt with send out a mortgage statement.

I TOOK OUT WHAT I THOUGHT WAS A SIMPLE LOAN FOR WINDOWS AND SLIDING I BROUGHT AT SEARS THROUGH THE MONEY STORE. THE LOAN CHANGED TO HOMEQ AND I WAS IMMEDIATELY HARASSESED THE SAME DAY THAT THE LOAN WAS DUE. I WAS CALLED SEVERAL TIMES A DAY AND THE LOAN WENT FROM 208.47, WHICH I COULD EASILY AFFORD TO 492.30 BECAUSE THEY NEVER SEEM TO RECIEVE MY INSURANCE INFORMATION THAT WAS SENT. I AM CURRENTLY SEEKING LEGAL CONSULT ON THE MATTER. THE WHOLE EXPERIENCE WITH HOMEQ HAS BEEN A NIGHTMARE.I HAVE FINALLY PAID OFF THE LOAN BUT AT A LARGER AMOUNT THAN WAS FIRST AGREED TO. WHAT A HORRIBLE EXPERIENCE WIOTH HOMEQ.