I placed an online order and was charged $50.81 for a 7 lb. box shipping via UPS ground. According to ups.com, the shipping charges should have around $8.00. When I tried to call homedepot.com's customer service 800 number, I went through their voicemail "tree" twice and both times the line was disconnected when I reached the "Please hold for customer service" message. This is not the first time I've had problems with homedepot.com but I can guarantee with absolute certainty that it will be the last. I am the purchasing agent for a company with 12 million dollars in annual sales and this company will NEVER give Home Depot another penny. I have asked all of our installers that buy from Home Depot to start going to Lowe's instead. If I can't get customer service from their online store, it reflects badly on their entire corporate structure and we will not be contributing any revenue to Home Depot in the future. I will also be certain to tell all of our customers and vendors of my bad experiences.