I bought a breakfast nook from homedecorators.com with the understanding of a 100% customer satisfaction guarantee for a full refund. I was not satisfied with the breakfast nook and returned it at my expense. Homedecorators.com is now saying the breakfast nook was returned damaged (which of course it wasn't damaged)and they refuse to refund my $1, 471.02. I asked what was damaged with it and naturally they tell me the manufacturer hasn't answered their email about it. I have looked up the manufacturer by the return address homedecorators.com gave me, and found a phone number for Thompson design Inc., which is not a working number, and the address for this non-working number doesn't match the return address homedecorators.com gave me, smell a big rat?

A month ago, I returned an item to HomeDecorators.com and I've yet to get my refund. Every time I contact them I'm told the situation will be resolved in 24-48 hours, but THESE PEOPLE ARE LYING. MY CREDIT CARD WAS CHARGED IMMEDIATELY FOR THIS PURCHASE, despite my wanting to cancel the purchase right after it had been made on June 6th. Now it's nearly August and still no refund.

Homedecorators guarantees 100% customer satisfaction or your money refunded. I ordered a dining nook and was dissatisfied with it, it was very unconfortable to sit on. So I returned it within the 45 days for a guaranteed refund. Homedecorators has informed me that the furniture was returned damaged, but they are having a problem telling me what was damaged, because obviously there wasn't any damage, Homedecorators doesn't want to refund my money! Please warn the public about this fraudulent website.

I recently purchase an entryway bench for storing shoes and had a cushion for sitting while you were putting your shoes on. I hope you know what I mean. This bench was not cheap, but cheaply made. Made in China of course. I ordered a particular color/stained finish. It was totally wrong. Not even close. I started putting it together and found myself trying to decipher the directions, they were awful!! I am pretty handy for a girl and ended up using no directions. Ii got halfway through and the screws/lock bolts did not fit right, they would not turn properly. ALL of the screws they supplied stripped and were too small for the project. Need I say more. I wanted my money back, but only got offered a 35.00 credit toward my purchase, which I never got. So, their customer service department do not want to satisfy their customers, they only want to make more sales. They rate a 2 on a scale of 1-10. Don't waste your money. P.S. I gave them three tries to satisfy me (the customer) THEY FAILED!!!

I am writing to report my experience with homedecorators.com. I bought a desk chair from them ca. 4 months ago, which fell apart about a week ago. They have refused any help or adjustment. If nothing else, my experience may serve as a warning to others!

Quoted below is an e-mail exchange that is pretty self-explanatory. Having spent $ 150 on a chair that fell apart a few days after the return period (90 days) ran out is annoying, but what really makes me mad is the blithe refusal to take any responsibility.

Regards, Klaus Theopold

At 3:12 PM +0000 3/22/07, Nikki wrote:

Dear Dr. Theopold,

Thank you for your email.

Please accept our apologies for failing to provide you with the quality you expected. I appreciate you informing us of this concern. Our return policy states that items need to be returned within 45 days for a refund or within 90 days for an exchange or merchandise credit. Therefore, we are unable to accept the return of your order or issue replacement parts.

Please feel free to contact us if you have any further questions or concerns. Thank you for shopping with Home Decorators Collection.

We appreciate your business.

Sincerely,
Nikki
Internet Representative

--- Original Message ---
From: Klaus Theopold <theopold AT udel.edu
Received: 3/19/2007 11:14:16 AM Central Standard Time (GMT - 6:00 )
To: home_decorators AT homedecorators.com
Subject: Home Decorators Collection - Return/Exchange - 67736260

Order Number: 67736260
Item Number: 4069120430 (?)

Dear Madam/Sir, I am writing with regard to a desk chair that I ordered from you in November 06. It turns out that this item was either very poorly designed, or - more likely - defective. The armrests on the chair have broken off, and it is apparent that the welding that secured them to the frame of the chair has just come apart. I think this should not happen under normal circumstances of use, such as pushing down on the armrests in the process of getting up from the chair. I have called your customer service number, and while the agent was friendly and sympathetic, he also insisted that after a 90-day period there was nothing he could do for me. I am writing in the belief that you may want to reconsider this stance. I am open to any suggestion you might have to address this problem. Failing any attempt at resolution, you will certainly lose me as a customer. I look forward to your response.

Regards, Klaus Theopold
Consumer Follow-up Message
From: Klaus
Date: Tuesday, 27-Mar-07 12:26:01 CDT

Dear Madam/Sir,

I wrote to you (see below) a few days ago. At the same time I also lodged a complaint with the Better Business Bureau, which has led to a rather dramatic turnaround in this matter. In brief, I have now been promised a full refund of my money, and I consider my problem resolved. Under these circumstances, it might be appropriate to remove my complaint from your website (where I was pleased to see
it), or to make a note of the eventual satisfactory response of Home Decorators.

Regards, Klaus Theopold