I started another 12 month contract with a promise of a reduced fee package. Since then they have consistently overcharged me every month in my opinion. I have to phone them which usually takes a good 15mins (@5p a minute) to sort it out. I get told it will be credited on my next bill. My next bill arrives, not only has it not been credited I've been overcharged again! So I got my bills together highlighted all the overcharging etc and with a stern letter sent it to them. As far as I am aware I have not yet had a reply, this went on for ages, me again phoning (@5p a min) to find out what they were going to do... I asked for copies of my bills and I can't seem to get them off the site because I can no longer open them as I could before? Therefore I do not recommend Homecall Broadband.