I order a comuper three weeks prior to my complaint, it was estimated delivery on a friday. Took friday off. Called hsn.com they said it will come on saturday, called later, the said it will arrive on monday. Tried to make arrangements between ups and hsn because i wan not going to be home at that time. Ups tried to gave a solution over the phone, hsn.com had the authority to change dates but would not. Most of the time they (hsn.com) argued with me insted of trying to help resolve the issue. HSN.com customer service sucks!!!

I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal inspector - mail theft). When I told HSN I was also disputing chrages with credit card company - they stated if I did so, I would not be allowed to shop with them anymore -how ridiculous is that statement? I also filed a complaint with Acer, as I feel that HSN's policy severely reflects on the brands they advertise and sell on their network.

While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

I purchased a Gateway notebook through HSN. I started having problems the day Igot it and wanted to return it. I contacted HSN and was told ok to return computer to HSN Returns, Dock-SPC 10, 4697 Crossroads Park Dr., Liverpool, NY 13088. I sent it through USPS and insured it for $800.00 I was told that tracking information through my local postal service will be connected to my insurance receipt. I return computer using the above address to warehouse in Liverpool, NY. When I contacted Gateway return department I was told that they never received my computer and they have no way of tracking the package and they can not provide me with any warehouse information. I would have to contact USPS since they are the shipper. I contacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. So I went back to USPS and they said it was delivered to Gateway. USPS told me to get a letter from Gateway stating they did not receive my computer, but Gateway has given me the run around.

Nither company is taking ownership of the problem or to locate my return I have been getting such a run around... Both companies refuse to give me any help. I have over 12 phone calls to gateway and over 8 hours of being on hold or just hung up on.

HSN is issuing credit cards through GEMB. I attempted to pay my account online., after registering my bank information and other personal information. I paid one payment online 3/3/08, on 38/09 I received notice that my bank had refused payment because I refuted the payment. I called my bank. My bank said nobody from HSN GEMB had requested payment and they know I did not contact them to refute payment. I spoke with regular HSN customer service 3 times, the times I was referred to the credit card side. Until reading this site I thought perhaps I had keyed in a typo on the routing number or bank account number. When speaking to the credit card folks (who are out of country (outsourcing) they first could tell me none of my personal info was accessible to them and they couldn't correct it.

They kept referring me back to normal customer service, who then transferred me back to them. The third person I spoke with said she accessed the information and it was blank-no routing number or bank account number had been filled it. This was clearly inconsistent with their own email saying they had the information to submit the bill, did submit it and was refused payment. The email is inconsistent with the bank (who I have had zero problems with for 15 years). After reading the complaints about GEMB I am now terrified that I am at HIGH RISK for identity theft. I have canceled the card and requested a paper final bill. I think I was phished and don't know what to do.