Home Depot
955 Bloomfield Ave
Clifton, NJ 07012
(973)472-4600
Website misleading and confusing. I was looking for a "Ryobi 18-Volt The Works 8-Pack Cordless Combo" SKU # 167-144. I first discovered this item their website. It said it wasn't available online but it is available in stores so I go to the store and they didn't have the one that I was looking for but it did have something very similar:
"Ryobi One+ Renovator Plus Combo" also with the same SKU # 167-144. This combo kit had less tools then advertised on the website.
Also the website said the "Ryobi One+ Renovator Plus Combo" was only available online and, at the time of this writing, it's out of stock.
I go back to the website to make sure I copied the right SKU# and click on the "Online & Store Products" tab on the top left hand side. Use 07003 as the zip code. Then type "167-144" in the "Enter Keyword or SKU" text box and you will see that it pulls up two items but they are different combo kits. Clicking on both links does indeed show the same "Store SKU" of 167-144. I don't understand how did the "Ryobi One+ Renovator Plus Combo" get to the stores if they website says "Online Only" and the "Ryobi 18-Volt The Works 8-Pack Cordless Combo" is no where to be found??? I search four different Home Depot stores and they all had the "Online Only" version, which had less tools for the same price ($199).
I contacted Home Depot about this and was informed that "The Works" version is discontinued and I should look for another product but yet the "discontinued" item still shows up on the website. This is very misleading and feel they are trying to get me into the stores to pay the same price for the less tools because of the same SKU # they are using.
