-End of April I brought in a bid from Menards to see if H.D. would match the price. Justin from the pro desk compiled a list of materials, and blue print for the garage (34'x24') and advised me that H.D. would be able to match the price. I sent his material list and blueprint in to the city of Shakopee along with my building application and waited for approval from the city. After approval, I met back with Justin to finalize the price quote (choose color of siding, color of shingles, brands of nails for nail guns, ect), it was now that he informed me that he made a mistake, and forgot to add in the cost of the 2 insulated garage doors. He told me the price was going to be 1000.00 dollars more that our earlier verbal agreement (the same cost as Menards quote). I wasn't happy with this new price. He then told me that it would be nice to have the entire material list that menards was going to send with their quoted price, so I drove back to Menards to print off the entire list of materials. I was told when I arrived at Menards that they were unable to pull up the list due to the amount of time that had gone by since I printed out the price quote, and that I will have to start all over on their computer, so that is what I did. I was suprised to see that after printing out this new quote and entire material list that the price had increased by a couple of hundred dollars, when I asked the pro desk at Menards about this price difference they told me that a few of the materials where on sale during the time of the first price quote (including the garage doors). When I brought this new quote back to Justin he advised me that he was going to delegate a co-worker to go through the material list, and try and shave off some cost by seeing what they have in stock in the store instead of special ordering it.
I received a phone call a couple of days later to come back into H.D. to review my options. The first option was Justins original order with non-insulated garage doors and an insulation kit. I passed. The second I was given was a material list that I was the same price as the original, but with insulated garage doors. When I asked how they got the price down to the Menards price, I was told that they found a bunch of the material on hand at the store, and when I asked if this is the exact same as Justin's original material list, I was told that is was the same...so I agreed to purchase this option. After getting home that morning, I realized that I never picked out the color of my siding, the color of my shingles, and I did not give them the brands of my nail guns...I just assumed Justin would have me come in and do all this prior on sending out the shingles and siding?
-The first load of materials showed up on a Thursday (mid may), when I got home from work on Friday morning I started digging into the materials, to set up the walls of the garage. It was at this time that I noticed there was no lumber sent for my double bottom plate, and no lumber sent for my top plate. I drove in to H.D. and justin helped me load up that material, he also told me that he was going to give me 10% off the price of these boards...which I thought was a little weird (I just paid for the entire garage kit...shouldn't these boards been included in that price), so I paid for the boards and left.
-The following day (sat), I noticed after opening the rest of the load of materials, that there were no framing nails sent with the order, so I drove back into H.D. Being it was sat, no-one was working that new the history of my order, and when I spoke with a manager, she said there is nothing she can do about it. I paid for a box of framing nails, and went home.
-Sunday came, and once again, I noticed there was also no sheathing nails in the order, so I went back to H.D. on Monday, and luckily Justin was working and gave me a box of sheathing nails. He told me it was H.D.'s fault and that I did not have to pay for them. He also said he doesn't know what happened with my order, but he will sit down and find out where the errors came from...I still have not heard any reasons for the errors yet.
-After my rafters showed up, my second material delivery showed up as well, and the problems continued. I was told that my windows that i wanted was on back order, which wasn't a big deal. I was short 4 sheets of CDX wall sheathing that I drove in to pick up. I noticed with this second order of materials sent was multiple boxes of single roofing nails (no coiled nails), which I took back, and I think 4 or 5 boxes of various length sheathing and framing nails, which I set aside with the intentions of returning when the garage was completed. I tried to go through all my material at this time and see what else was missing or sent to me by mistake. I found there was no starter strips for my siding, no siding nails, the wrong size roof sheathing clips (which I had to stop work again and drive in to H.D. to switch out), no tyvek, no rain and ice (which I just drove quick to Lowes and bought myself), no finish strips for the siding either. I called Justin and informed him of the items I was short and he had a truck come out a couple of days later and delivered the material. When I was sheathing my roof, I was short 6 sheets of roof sheathing and more sheathing nails, so I called Justin, and he thankfully brought those out that day (after I had to speak with a supervisor). While installing my fascia boards, I was short 4 10' 2x6's so I drove in to H.D. again to get them. Being it was a weekend, and remembering all the hassle I went through other weekends...I just bought them with out trying to explain to someone the history that has been going on with this order.
Upon opening the shingles, I notice they were not even close to matching my house, so I called Justin again, and he arranged for a pick up of the shingles. 4 days had past and still no new shingles, so I called H.D. again wondering where the shingle might be, I was told that they will check into it. Later that day ABC materials called me and told my they would deliver the shingles tomorrow, which they did. When I opened the boxes with my siding in it, I then noticed that the color was not what my wife and I had in mind. I drove into H.D. and asked if I could choose a different color. I was told that the siding I received only came in the color I got (brown) or white. Any other colors would be more money. So I guess we will be stuck with this color (I wish we would have been given the color option in the beginning of this whole process). While installing the sofit, yep, you guessed it, I was short. I called Justin and told him I was short 7 sheets of soffit, and one piece of fascia. I asked to get that delivered, he said he could arrange that in a couple of days. 2 days later I received a voicemail on my phone from Justin stating that he was going to deliver the soffit and fascia, and that he was wanting to pick up some more of the misc materials that were sent to me by accident, or stuff that was left over. He stated that I have close to a 1000.00 bill tallied up at H.D. and he is hoping to shave some of what I owe with the extra materials I have. I was unable to call him back that day, and no one was home when he came to my house that day. When I got home that evening I noticed that he entered into by garage and left the material he was delivering, and he also took with him some of the material I had in my garage. I have an idea of some of the items he took with him, but I am not 100% for sure of what he all took, and there was no note left either. I have not heard anything more from Justin or anyone else for that matter at the Shakopee H.D. since this had happened. I did not want to take this experience to the cooperate level quite yet, but I don't know what else to do. I still have to put the siding up on my garage, before it is complete, and hopefully I wont have any problems with any materials during this time.
I hope no-one else will ever have to experience the countless phone calls, and trips back and forth to H.D. like I did during this project. This experience is almost too embarrassing for me to tell anyone about and the few friend and co-workers that I have shared this story with have shaken their head with disbelief.

bought new washer at HD, had it installed in May. All seemed fine til November when I noticed water puddles, soaked carpet in my basement near my washer/bathroom @ plumbing wall. Plumber found the condensate hose (from my furnace) dangling in the plumbing wall area. Apparently, the washer contractor had removed the furnace hose from the drain pipe to fit the new washer hose. So, I didn't know this until November when the furnace kicked on and started draining all over the floor.
Home Depot said they were not responsible for installs. The contractor said 6 months had elapsed so they were not responsible at that point, install warranty had expired. They were all very rude, said the actual install was not a problem. Had damage repairs and additional plumbing expenses. Very dissatisfied w Home Depot.

Carpeting installed. After the installers left, my husband and I had a chance to go over everything. We found tacking from the carpet edges sticking up in the entrance to kitchen, dining room, bathroom and end of living room where tacking was down for the capping which we found out while they were there that it was going to be another $20.00 for capping.
Our screen door was bent, linen closet door was kicked in as they probably had to set the door and carpet right so they just kicked it in place and left crack in the bottom of the door. Our heating register was all disassembled, my husband and brother-in-law had to put it together again. We had to paint our wrought iron rail plus do some painting on the newly painted walls where there were scratches and nicks.
So, as requested, the carpet man came back to hammer in all the tacks that were sticking out, fixed the screen door and said that because he had to come back to correct these things, he had no work for the rest of the day!!! Boo Hoo!!! He also said that if Home Depot paid for my linen closet door it would come out of his pocket. So, I let that go and tried to fix the crack with stain. We still have tacks sticking out --- one of which punctioned my foot, to boot!!! We also have enough carpeting to carpet my small bedroom. We had to pay for almost 8 extra square yards of carpet.
Here's the kicker----Home Depot is still haunting us for a $20 fee for capping a 6 ft area that Measure Corp. should have seen when they came to measure. Now, with all the work we had to do --- repainting the rail and wall nicks, still hammering nails, forgeting about the linen closet door, it sounds like Home Depot owes us money for repairing things ourselves.

Made a supid decision to purchase new kitchen cabinets from Home Depot. this project started about Feb. 7, 2011. Its June 23, 2011 and stil not finished.
Since I made payment in full, I got zero help from 4 different employees in their kitchen and bath department to iron out problem after problem.
First disaster, I was told the entire price and agreed and paid. But they left out the counter top from the order. I believe their intentions was to avoid quoting a price over $10, 000 to keep me from backing out of the deal. Two weeks later they ask me to come in and pay for the countertop. HUH? another $1200. somewhere, their employees or the Cabinet company American Woodmark screwed up the parts list, the home installer had overestimed more work than was necessary.
This led to many revisons of the bill and the HD employees failed to provide me with revised bills to track the price adjustments and refunds due to me.
When the cabinets were installed, too many parts were sent and the refunds on the not needed pieces were much lower than I had paid. but no explanation provided. the kitchen and bath people would not even talk to me. The expeditor at the store never ever contacted me. I was told she would be calling almost daily. so the cabinets were in and the countertop company tried to drag out the installation another two months. no help from the HD expeditor. American Woodmark sales rep's attitude was horrible. some cabinet doors were warped and needed replaced. Plastic shipping clips were impossible to remove to adjust shelf height. They should have supplied metal pins to replace the clips.
the installer made a mistake in the sink plumbing and the leak, bubbled up the surface of the sink cabinet and warped the side boards. and the paint peeled off from a leak that was no more than 16 oz of drain water.

My basic complaint is simple, zero cooperation once I paid the bill and the installation time was 3 months too long. I am due several small refunds, corrected refunds.
The installer was the only person who cared about the job being done right.

I am the wife of a DEPLOYED SOLDIER. My husband opened an account with Home Depot while I was PCSing to Alaska. He didn't add me to the account because it wasn't on his mind. Two months later, he deployed to fight this fight. I was told that I could not add myself to the account. They said he would have to call and do so. So he did, mind you I missed a phone call in doing so. They still refused to add me because my husband had no contact number to be reached by! I faxed my Special Power of Attorney. I was told no, again! Then as I tried to close the account due to a lack of understanding on their behalf, I was told I would be charged $14.95! What is this?! We opened this account not because we need a line of credit, but because we are newlyweds and trying to build a credit history together. I will BOYCOTT Home Depot from this point further.