I live in Waveland, MS and after last years massive hurricane season you would think that the local corporation that flooded the airways with “we care” commercials would really set up their hardest hit stores on the Gulf Coast, Louisiana and Texas coastal areas with staff members who could help. Not only had Home Depot failed to provide any type of customer service, but their management team and staff members could actually care less about providing any. We along with thousands of other homeowners on the Gulf Coast need new everything, from kitchens to doors, windows, lumber, plumbing fixtures, lighting, roofing, insulation. Everything you need. You would think the corporate offices would send more merchandise to these hard hit areas to help with the rebuilding. Would you believe, they have not? It is virtually impossible to get lumber, insulations, windows, doors or even kitchen products to help with the rebuilding our homes in our area. Since July 2006 after placing an order with the Gulfport Store and paying for it as required. Our order was NEVER PLACED. We had to deal with the kitchen and bath staff, because the corporate office in Atlanta, GA thought it would be a great idea to stop stocking the in-stock kitchen cabinets, that homeowners could come in purchase, take home and assemble themselves. How dumb was that, according to the letters sent to corporate, very.

They (Corporate Home Depot) still do not see it that way. See you can walk into any store on the East or West coast and get those cabinets, in towns that were not affected by Hurricane Katrina. Why is that? Wouldn’t it make more sense to send that stock to the areas that need it? Needless to say after a year and two months our home is still without the necessary supplies to complete it. Monthly FEMA stops by to ask when they can pick up our trailer, we cannot release our trailer (because we cook and use the facilities in it) until our kitchen and bathrooms are complete. The other complaint we have is we cannot get any special order kitchen cabinets because there are not enough contractors at this particular Home Depot to install the counters. We cannot just order the counters even if you are a licensed contractor for the State of Mississippi and install them yourself only a certified contractor hired by Home Depot call and will install the cabinets. How come? Why can’t the home owner who is rebuilding his home install his own cabinets? The manager at this Home Depot has refused to take our calls or discuss this with us further. The customer service staff in Atlanta cannot get a hold of the store to assist us with this mess and we are stuck in limbo trying to keep our sanity as we rebuild our home.

We will NEVER recommend or use Home Depot for any of our projects; they are not reliable and have fallen very short with the customer service. In their hast to dominate the Home Project market knocking our Hechinger, Home Quarters and Lowes they have turned out to be a waste of consumers time and money.

No one to date has even offered to resolve the problems we have encountered with Home Depot.