WORST store ever. I purchased a pair of swimtrunks on 12/15/09 for the purpose of giving them as a christmas gift considering me and my boyfriend are going on vacation a week away from christmas, and the item was IN STOCK. i even got the order confirmation email and everything thanking me for my purchase and giving me an estimated arrival date. I tracked the order online and 12/21/09 and it said it was still processing and had not been shipped. i called the customer service line today and they informed me that the purchase never went through because their item is now out of stock even though when i ordered it, it was in stock. so now i have no christmas gift thanks to those a**holes. also they said there was absolutely nothing they could do for me and they were "sorry". never ordering/going to hollister again. they don't care a bit about their customers and they don't even notify you when your order isn't coming after all.

WOW I have never encountered such RUDE staff as I have at Holister in NY. They had items for sale and when I asked about a soze for my daughter I got 3 different reasons why they did not have those items for sale, even though they were on display - RUDE to me and treated me very inferior. I have spent MAJOR $$$$$ with them, and have a stable job have they not heard of the recession? Maybe they don't realize one of their sister stores is shutting down in January. With service like this Hollister wont be far behind.

July 20, 2009

I just received an exchange in the mail today from an order I placed 2/9/09. I find this caliber of service to be completely unacceptable. I contacted this support service on the status of the return twice and was never given any information aside from "we will process it when we receive it". I find it difficult to believe that the exchange took 5 months to reach the Hollister warehouse. Due to the inappropriately lengthy period of time that it took for me to receive the package, I was forced to shop elsewhere for the products I initially order from Hollister. I do not usually provide feedback for online orders, but I have never been so disappointed with an exchange. I have sent the products back and hope to receive my refund before December.

I ordered $145.45 worth of clothing from Hollister on August 20th. As of this date, October 13th, they have not arrived. According to US Post Office Tracking, the package has been sitting since August 22nd. Hollister does not care that I have not received it, since technically they did ship the items. However, they should care enough to call the Post Office from THEIR end as the shipper and get this order to me. The Post Office says Hollister uses the CHEAPEST method of ground shipping involving pallets, where hundreds of packages have the SAME tracking number. They sit until a truck is available. Every other package gets priority over this el cheapo method. By the way, the only live Post Office person I got was my local PO guy, when you call the 800 number for Track & Confirm a recording says I have to call the shipper!

So my hands are tied since Hollister doesn't care anymore, they already took my money. I wrote the Calif. headquarters, no response. For a $15.00 shipping charge they need to CHANGE their method. My items could have been stuffed into a $4.95 Priority package for a 2-day delivery. So I fault both Hollister and the Post Office on this situation, but as the shipper Hollister needs to get on the ball and ship like Amazon.com does, in 3 days for half the shipping charge on their items.

This is a big warning to anyone considering ordering from Hollister for the holidays. You would need to spend $25.00 for Air shipping if you want your items quickly. I won't be ordering from them again online, never!!