HHGregg
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Category: Services
Contact Information
United States
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HHGregg Reviews
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November 19, 2008
Terrible return policy
We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.
The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.
When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.
When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.
After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.
The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.
He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.
Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.
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October 17, 2008
Fraud and cheating
I ordered a set of samsung front loading washer and dryer. I had a great sales guy working with me. The products were on back order and should have been in on 10-1-08. That's O.K. so I wait.The order was placed on 9-20-08, it now the 4th weeks still no product available... Still O.K. with me, I'll wait.
Well, I received a bill for the units that I ordered, so I called to ask why I need to pay when I don't have the washer and dryer yet. The response was abrasive and negative. So I pushed back. I didn't think I should be paying for something I didn't receive yet.
The manager then said to me, you obviously don't know anything about credit cards. I can tell you that sent me over the edge. So off I went to the store to see him. I demanded my money back and this useless manager still had the @$# to continue to explain how credit works. When I told him to stop running his mouth.
He pushed my receipt back at me, told me they would credit my account "leave my store this isn't a place you need to shop" I agree I will never shop at HHGregg again. I would only leave after I got a receipt. On my way out the little boy said " Have a nice day" Rude and childish. I would have waited 2 months for the washer and dryer if I had not been billed.
I was going to contact HHGregg online but couldn't find a customer service Icon on their site, I should have known.
Please Please be careful with this company.
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September 17, 2008
former employee
I am a former employee of hhgregg. To anyone look to shop there go somewhere else!!! They will force customer to buy today and dont care if you are ready or not. That is their idea of great customer service. We are told to not spend must time with the customer but force to buy. They will do anything to get around a return if you are not happy. I have seen it all in that company. They screw the people that work there and the customers that shop their. I will never step foot back in that store again and I hope this is helpful to others. Yeah you meant get a good price but if anything ever happens to your product it's all on you.
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July 23, 2008
Dishonest practices
I WAS A POTENTIAL CUSTOMER OF HH GREGG. THEY ARE LESS THAN 1 MILE FROM MY HOME AND MY BUSINESS AS WELL. A RECENT INCIDENT CHANGED MY MIND ON USING THEIR SERVICES.
AN HH GREGG DELIVERY TRUCK, WHILE DELIVERING TO A NEIGHBOR ACROSS THE STREET FROM US, PARKED ON MY FRONT LAWN. UPON LEAVING DESTROYED APPROX. 30' OF NEW LAWN. I POLITELY CALLED THE LOCAL STORE AND WAS ANSWERED BY A SALES ASSOCIATE. I ASKED FOR A MANAGER IN ORDER TO DISCUSS THE MATTER. THE SALES ASSOCIATE WAS RESISTIVE IN PASSING THE CALL ON TO MANAGEMENT OR EVEN GIVING ME A NAME TO SPEAK WITH.AFTER THREE UNSUCCESSFUL CALLS I DROVE TO THE STORE AND WAS MET AT THE FRONT DOOR BY TWO ENTRY LEVEL ASSOCIATES THAT PROCEEDED TO QUESTION ME AND STILL REFUSED TO DIRECT ME TO A MANAGER.A THIRD ASSOCIATE THEN DIRECTED ME TO ANOTHER PERSON AND TOLD ME HE WAS THE STORE MANAGER.THIS MAN WAS ANOTHER SALES ASSOCIATE.AT NO TIME WOULD THEY HELP.I WAS BEGINNING TO BECOME IMPATIENT AND FINALLY THE SALES MANAGER (ANDY COOPER) APPEARED FROM BEHIND SOME APPLIANCES AND WAS NOT ONLY UNHELPFUL BUT STARTED TO CROSS EXAMINE ME AS IF I WAS IN A COURT PROCEDURE. WHEN I TOLD HIM THE DRIVERS SAW ME AND REFUSED TO STOP AFTER THEY DAMAGED MY YARD.HE SAID THAT I COULD NOT PROVE THAT. AFTER A FEW MORE MINUTES OF ANDY'S REFUSAL TO HELP OR REFER ME TO THE CORRECT PARTY AND THE DECEPTIVE HIDING OF THE MANAGEMENT PROMPTED ME TO ASK FOR A REGIONAL MANAGER. I WAS TOLD BY ANDY COOPER THAT THERE WAS NOT ONE.
THE NEXT DAY MAY 11TH) I SPOKE TO THE REGIONAL MANAGER MR. BRIM. HE SOUNDED CONCERNED BUT I STILL HAVE A DAMAGED YARD AND THESE EMPLOYEES ARE STILL AT THAT STORE. NOTHING WAS DONE. RECENTLY A RELATIVE, KNOWING MY SITUATION AND OUT OF THEIR OWN CURIOSITY, VISITED THE SAME STORE AND REQUESTED A MEMBER OF MANAGEMENT AND WAS MET WITH THE SAME DECEPTIVE PROCEDURE. THIS IS APPARENTLY EITHER A POLICY OR ACCEPTED PROCEDURE OF HH GREGG.
I HAVE NOT RECEIVED A CALL BACK FROM THE REGIONAL MANAGER EITHER. I WAS HOPING TO HAVE A NICE PLACE TO SHOP IN OUR NEIGHBORHOOD BUT HH GREGG, MR. COOPER AND MR. BRIM HAVE CONVINCED ME THAT THEY DO NOT HAVE THE CUSTOMER OR THEIR COMMUNITY IN THEIR BEST INTEREST.
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July 21, 2008
Beware customer
We tried to purchase a flat screen TV from them Sunday. The experience was so bad the manager of the day offered us free delivery. We had been promised this last remaining TV was not "open box."
Today (2 days later) it arrived. There was no stand so clearly the "not open box" was a lie. We were told by the delivery men that we would be contacted within an hour from a store rep to advise us how they would proceed. 4 hours later - no contact.
The best was when we went in tonight to request a refund, we were told they couldn't process it until tomorrow when the delivery truck returned its merchandise. HUH? You have completely messed with me for 3 days, I don't have a tv AND I don't have a refund yet? Never would I ever go back there. BEWARE.
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June 9, 2008
Snake Oil Salesmen
Bought a dishwasher in March with a promise date of 4 days later. Took 3 1/2 weeks before the salesman would even call me back.
Salesman gave a false promise date to get the deal and could care less that you required the product in a timely manner.
Stay away from HHGregg. They are no better than snake oil salesmen.
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June 3, 2008
Stay away
I bought a s.s. fridge, stove, micro, d.washer& TV.
Rebates totalling $800.00.
When they delivered them the fridge door was scratched & ice maker delivered crushed ice only.
I read the detailed directions to a tee I'm an electrical/mechanical eng.
They talked to me like I was stupid. I'm sure they had a HS diploma.
When delivered they removed the boxes including the TV box with the UPC code for rebate.
When I called the 800 # they said nothing could be done.
Then I called Chrystal @ the Raleigh store and she said there was still a way to get the rebate and ginger would call me back. She did and advised me they could do nothing.
Next Jr. Mgr john Keane on the phone he was rude and bluntly stated he couldn’t do anything. I asked for the mgrs name he at first refused and then I told him I would be at the store in 10min. He said that wouldn't help.
Went anyway. When I got there after a 15 min wait
Mr Danial had a letter ready for me to send to the rebate ctr to clear things up.
The lack of training @ HH Gregg is well below Walmart or K Mart.
I'm a 25 year sales and marketing with a very large Mfg co and the 1st thing HH Gregg need to do is teach their people to say" Let me see what we can do to help you" rather than can't do anything up front.
I would not recommend buying anything from HH Gregg.
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May 25, 2008
Price guarantee
HHGregg just opened stores in the Orlando area. THIS IS A WARNING TO PEOPLE IN THE ORLANDO AREA. I have not done business with this company for many years. When we moved to Bloomington, IN., we bought all of our major appliances from them, using checks. We made many purchases from them during the next 10 years or so, using checks for all purchases. The checks had our local Bloomington address on them, although the bank was out of state. They always considered the checks as local because they had our local address. We then went to buy a VHS video recorder which was on sale. They were out of that model, so the clerk got the next higher model which we were to get at the same price (their policy at the time). When we went to pay for it at checkout, the clerk would not accept the check, considering it to be out of town. We called the manager, who also refused the check. Since we had previously given MANY checks there, it was obvious that the reason for rejecting the check was really that they did not want to honor their announced policy because it would have resulted in a loss for them. I wrote corporate headquarters and never heard from them. I never did any business with them after that incident and will not do business with them because of their dishonest action.
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May 19, 2008
Rude, insulting staff
I will never shop at this store again.
A few weeks ago I was insulted by one of the sales staff when I went in to purchase a digital camera at HHgregg. First off, it was a Sunday. The first day of their new sale for the week and the display version of the camera I was looking for wasn't even charged up. The sales rep nor the manager seemed to really care as they were reluctant to open a new one for me to test out because as they put it "if I didn't buy it, then they would have to sell it to someone else at a discount because the box was open." It's not my fault that they didn't think ahead to have the display version charged up, especially on the first day it was featured in their sales circular.
Finally, after spending more time than I should have convincing the manager that I wasn't interested in any other models and needed to test the camera I was interested in before I purchased it, he opened a new one. As I took about five minutes to test the camera and look through the menu options (just as any other prudent shopper would do) the sales rep told me I was "taking it too seriously and that it was only $200." I was so insulted and taken aback. I left the camera there and told him he could keep it.
$2, $200, or $2000 it's my hard earned money and if I wanted to spend all day testing the camera, that should have been my choice as a customer in that store. Not to mention that I am an HHgregg account holder and had a store credit that I had to use in the store. I'd had purchased a large screen TV and washer and dryer in that same store before and had every intention to purchase the camera that day before I was treated so poorly. I wrote a letter and sent it to corporate and still haven't heard back from anyone. I guess HHgregg does not care about customer service! If you like to be insulted and treated poorly HHgregg is your place!
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May 18, 2008
Rude, insulting staff!
I will never shop at this store again. A few weeks ago I was insulted by one of the sales staff when I went in to purchase a digital camera at HHgregg. First off, it was a Sunday. The first day of their new sale for the week and the display version of the camera I was looking for wasn't even charged up. The sales rep nor the manager seemed to really care as they were reluctant to open a new one for me to test out because as they put it "if I didn't buy it, then they would have to sell it to someone else at a discount because the box was open." It's not my fault that they didn't think ahead to have the display version charged up, especially on the first day it was featured in their sales circular.
Finally, after spending more time than I should have convincing the manager that I wasn't interested in any other models and needed to test the camera I was interested in before I purchased it, he opened a new one. As I took about five minutes to test the camera and look through the menu options (just as any other prudent shopper would do) the sales rep told me I was "taking it too seriously and that it was only $200." I was so insulted and taken aback. I left the camera there and told him he could keep it.
$2, $200, or $2000 it's my hard earned money and if I wanted to spend all day testing the camera, that should have been my choice as a customer in that store. Not to mention that I am an HHgregg account holder and had a store credit that I had to use in the store. I'd had purchased a large screen TV and washer and dryer in that same store before and had every intention to purchase the camera that day before I was treated so poorly. I wrote a letter and sent it to corporate and still haven't heard back from anyone. I guess HHgregg does not care about customer service! If you like to be insulted and treated poorly HHgregg is your place!
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