I have many credit card accounts with far lower interest rates. Please check my history with this acoount and you will see that I have met my payments ahead of scheduled time and always more than was required. Please review my credit history and see if a my satisfactory interest rate can be appiled oor I will be forced to payoff this account by using a lower interest rated account and close it.

I carefully planned a big 25th anniversary surprise for my husband, spending 3 hours in Hhgregg on Black Friday selecting, ordering and setting up delivery on a big screen TV (67' Samsung DLP). I was told it was in stock and ready to be delivered whenever I wanted. I also applied and was approved for their 24 months-same-as-cash financing. I arranged for it to be delivered on the 18th of December while my husband and I were on our anniversary trip. I gave them my son's cell phone to call for delivery time. I called two more times before we left on the trip to confirm the delivery and was told each time the TV would be delivered on that day. My son called me the night of the 18th and told me no one had called to deliver the TV. I asked him to call the next day to deliver it before we arrived home on the 20th. He couldn't find anyone who knew anything about the delivery. We walked in the door with me anticipating the surprise, and there sat our old TV. I called on the 21st and talked to three different people before I could even find anyone who could check on anything for me. That person said they didn't understand why it was arranged to deliver that TV because it wasn't in stock and they didn't know if they would ever have it in stock again! He blamed it on the salesman and said he didn't work there anymore, but it was the manager who arranged the delivery and even said it would be delivered free because it took so long to set it up! They wanted to know if I would wait while it was backordered and I said no, cancel the order. I was so upset and crying. It was three days before Christmas and I had nothing for my husband because that was supposed to cover both anniversary and Christmas. To add insult to injury, I was going through the mail that came while we were on the trip and, low and behold, the first payment is due on the TV I didn't get!

This complaint concerns the treatment I received from Chris, the store manager, and his staff at the hhgregg location in Gastonia, NC during my attempt to purchase a Wii bundle featured in their ad for Black Friday 2008.

I lined up at 2:15 AM and was number 4 in line. Since the customers ahead of me were purchasing TV's and appliances I felt comfortable that I would secure this item for my son's Christmas. When the doors opened at 5 AM I promptly entered the store and secured a Wii bundle. I then proceeded to pick up a 7" digital photo frame for my in-laws. I scouted the store to find the touch screen mp3 player that was advertised, but as these had sold out I entered the check out line at the front of the store.

Two customers ahead of me a gentleman had his hhgregg card declined. The manager working this area berated the customer, refusing to discuss the issue and abruptly told the customer he did not have time to discuss the issue.

When my turn came to be checked out the cashier (a blonde woman, I am unsure of her name, possibly Amanda or Amber) rang up my items and swiped my hhgregg card. She encountered an error code that said approval needed. She then swiped the card again and informed me that I had an available credit balance of $138. Incredulous I informed her that I had checked my balance on Thanksgiving and had available credit of $600 from a $2000 credit limit, and I made a payment that same day.

The response from the cashier was that GE Money must have reduced my credit limit, citing the recent credit crunch, etc. I was then handed a paper voucher for the Wii bundle by the same manager I previously described, and I stated that I would step out of line to contact GE to resolve the credit line issue.

I spent the next 2 hours (5:30 AM to 7:30 AM) before I could reach a live operator and GE Money. I tried use the automated system to increase my credit line so that I could purchase the bundle but was unsuccessful.

During this time I spoke to several store employees and with Chris the manager. I expressed my displeasure, yet no one offered an attitude beyond well it is GE's fault. Around 7 AM Chris informed me that they had sold out of the Wii bundles. I was enraged at this point because I held a voucher for the same, and I had never left the store so that I would not lose the right to purchase it. Chris claims that I stated I was leaving. This was a bald face lie as I had stated that due to my treatment with having my credit line reduced I would not patronize hhgregg again, a statement I remonstrated stronger after I had been told the Wii bundles were sold out.

At 7:30 AM I was able to speak to a live operator at GE Money who informed me that the reason I had $138 of credit line remaining was that I had made a $469 purchase on 11-28-08. I repeated that I had not made a purchase to which the operator stated a charge was made at hhgregg this morning. I told the operator I would speak to the store staff because I had not successfully completed any purchase.

I returned to the check out line where I dealt with the cashier I had dealt with in my first attempt to purchase the Wii bundle. I explained to her what the operator at GE had told me. She had no record of a successful transaction on her computer for my account and called GE and was told of the approved transaction. I demanded that the charge be removed from my account so that I would have my proper credit line available which was accomplished.

The part of this situation was truly pisses me off is that they refused to hold a bundle for me despite handing me a voucher for the same (the digital picture frame I had was sold from behind the counter too). No one in the store ever said they were sorry as they were too busy trying to shirk the blame.

As my parting shot I informed Chris the manager that he had permanently lost a customer and that I would inform my family and friends not to patronize hhgregg. He was genuinely unconcerned or unimpressed.

After I left the store I called hhgregg's corporate offices to register my displeasure at the lack of concern or apology from the store personnel. The person I spoke to was unhelpful and unsympathetic. They would not even call the store to register my complaint or could not locate a Wii bundle for sale in another local store.

Prior to today I had had decent experiences purchasing LCD TV's from the Gastonia store. This was despite the two returned dryers my parents had suffered at the hand of the staff from the same store. I had been willing to give this store and staff benefit of the doubt, but any goodwill I once harbored has been expended in this fiasco.

my first and last time purchasing anything at hhgregg; should had walked away when the sales person attending me left me to help a couple. After waiting for him for more than 20 minutes got someone else to help me. I spent over $1.600 so don't think wasted anyone's time particularly in this economy. As I was paying for my purchse the 1st sales person asked me if I bought anything and when I told him, yes a stove and a refrigerator he said "I left because was not sure you were serious about buying anything"

My "biggest" problem began at delivery; only 1 of the 2 items purchased was delivered and neither the drivers or warehouse could tell me what happened to the refrigerator I purchased. Called store and the person that answered the phone got very defensive, almost aggresive. I asked to speak to soemone else and the manager was not much better; it appears the staff at hhgregg are trained not to take any responsibility but instead they get very defensive and very rude and it appears hhgregg should spend more time training their management staff to provide better customer service/support. After all of that, the wrong refrigerator was delivered (after 2 days) so I refused delivery and when I called the store they, again, got extremelly defensive to the point of sounding very aggresive before they even gave me the chance to explain. The store I am complaining about is the hhgregg in Smyrna, GA.

Bad, bad experience.

On 11/28/2008 I bought a flat panel TV along with a TV stand, and paid $69.99 for the DS1 Deluxe delivery set to be delivered on Friday the 28th. At 1:30 pm Friday I hadn’t heard anything so I called the store to inquire about it. Needless to say I had one person to hang up on me, another just put me on hold. One person told me it was at the warehouse and she would call me back when she found out what was going on with it. I told her ok and I waited for an hour and didn’t hear back, so I went back to the store and spoke with the manager it was about 3:30. I told him about what was going on he called the warehouse and they told him they show it being delivered on Saturday the 29th not Friday the 28th. Now they’re telling me due to someone screwed up it being delivered on Saturday. Then Friday night about 8:35 the manager calls me and tells me it’s not going to be delivered on Saturday! I paid a total with the delivery cost, of $1612.86 I paid and arranged for it to be delivered on Friday the 28th. How long do I halve to wait to get my items that HH Greg has, and don’t want to Deliver. I feel that if I don’t get immediate attention on I should pass this along to Clark Howard and Channel 2 Randy Travis.